• Provided project management consultancy and conducted seminars and workshops across the country, focussing on effective project and program management techniques and methodologies.• Provide mentoring and consultancy on IT/PMO Strategy, Risk Management & Agile Implementations across cross functional teams in various business domains. • Some of the notable corporate clients include US Army Special Forces, Apple, Comcast, American Axle, Diplomat Pharmacy, JP Morgan Chase, Alcatel-Lucent and University of Pittsburgh Medical Center (UPMC).

• Program Strategy, Planning & Execution: Defined program strategy and collaborated onprogram roadmap with senior leadership. Defined and managed the program’s goal andobjective. Defined project plans, Gantt charts and WBS, defined and tracked milestones.• Resource Management: Managed 20+ direct resources in technical and businessdisciplines, including an offshore development team.• Reporting and Dashboards: Updated program KPI dashboard for senior management andbusiness teams for monthly review. Managed and reported EVM dashboard for theprogram, including SPI, CPI, EAC and ETC.• Risk Management: Identified and tracked risks throughout the program. Led weekly riskassessment meetings with business leaders. Managed risks proactively and definedmitigation and contingency plans.• Change Management: Anticipated and managed changes. Chaired the Change Board forthe program. Provided insight and advice on impact and strategy for change management.• Issue Management: Resolved numerous project issues including staffing shortages,tactical matters, scope creep and divergent business and user needs.

• IT Governance & PMO: Provided decision support for CTO involved in the organization-wide programs, roadmap and product strategy. Defined policies, standards, process, EPM tools, and procedures and responsibilities that define the establishment, management and control of projects and programs.• Mentoring & Coaching: Mentored and coached employees through regular workshops and training programs regarding Agile project management and roll-out of JIRA and Confluence.• Performance Management: Integrated program level reporting and performance for executive review. Investigated specific program performance issues and communicated early warning signs of troubled projects. Enforced consistent performance reporting guidelines across various product teams.• Schedule Management: Identified milestones and integrated them into an overall program level plan, which was subsequently rolled up to a roadmap and product launch. Monitored schedule variances and recommended corrective action.• Risk, Issue and Scope Management: Identified and evaluated risks, issues and change requests to a program. Facilitated iteration reviews and retrospectives and followed up on key decisions and action items.• Resource Allocation & Demand Management: Managed resource allocation and resource capacity across multiple product teams for effective resource utilization. Established a resource management model and tracked utilization of programs.

• Program Management: Provided program & project management leadership on enterprise-level initiatives, healthcare product launch, system development, data migration and system integration. Programs were implemented across multiple healthcare domains (Membership, Provider Relationship, Business Intelligence and Analytics, Customer Service, Managing Agents, Underwriting, Federal and State Mandates, Health Care Reform)• Agile Transformation: Introduced Scrum and agile practices within the organization. Coached, mentored and trained IT and business partners in agile practices, events andartifacts.• Vendor Management: Managed vendor relationships, deliverables and performance withvendors. (MedImpact, Nuance, Callidus, Optum)• Business Knowledge: Managed projects and programs across multiple healthcare domains (Membership, Provider Relationship, Business Intelligence and Analytics, Customer Service, Managing Agents, Underwriting, Federal and State Mandates, Health Care Reform). Some of the key projects included:• Implementation of ACA• Redesign of Member Portal – mibcn.com • Automated Enrollment Processing for Small Groups• Product Launch for Individual Insurance• Commission for Agents and Managing Agents• Implementation of IVR for Customer Service• Just-In-Time implementation for Riders and Certificates• Multiple State and Federal Mandates for Medicare compliance• BI Datawarehouse Phase 1 for Care Management• FACETS Upgrade• Plan Year Implementation• Portico Integration for Provider Network

• IT PMO and Strategy: Worked with cross functional teams and IT PMO in definingBalanced Scorecard, IT strategy and roadmaps, resource allocation, offshoring strategy.• Project Management: Managed delivery of Dealer and Supplier portals by collaboratingwith offshore and onsite consultants and business leaders from USA, Germany and India.• Resource Management and Offshore Delivery: Managed cross-functional onsite andoffshore IT professionals and project managers in India, while delivering technologysolutions in various business groups, including Sales and Marketing, Finance, Legal,Product Development and IT Shared Services.• SOX Compliance: Provided Leadership and guidance by actively participating in enterpriseimplementation of Sarbanes Oxley (SOX).

• Project Management: Planned, managed and implemented a global collaborative productcommerce solution (Electronic Autoliv Product Development System – eAPDS) involvingdeployment across multiple countries by leveraging a global delivery model.• Product Launch & Release Management: Managed product rollout and release scheduleacross Europe, North America and Asia.

Project Management: Planned, managed and executed technology projects for multipleclients:1. Denso Corporation, Japan: Implemented a multi-lingual SQA application which decreased annual ticket volumes by 15%, with quick attention to resolution, and leveraging best practices that expedited resolution by over 25%2. New York Stock Exchange, USA: Provided technical leadership and guidance to a team of 10+ developers in data migration of customer data.3. Orange-Vodafone, Thailand: Implemented a distributed web solution to manage inbound telecom service requests across multiple product lines.