Aakash Kataria Email & Phone Number

Remote

Bangalore Urban, Karnataka, India

Vrikishit foundation is an NGO based in Delhi.I serve as the leader for Bangalore and conduct clean-up drives on a monthly basis, also in association with schools and businesses with CSR activities.- Led the CSR activity HDFC Ergo distributing 50 solar lamps to the Association of People with Disability- Led the CSR activity with The Math Company cleaning.

Singapore

- Onboarding clients on the Cyber Sierra Cyber Governance, Risk, Compliance, Assessments platform, enabling account activation and giving the product tour- Working with engineering, product, marketing, sales and founder teams to closely cater to all customer needs-Training clients on product usage, creating product user guides for different modules.

India

- End to end customer success management - - Product adoption and client training- Pre sales research- Onboarding of clients- Client catch up calls- Account Management, relationship building, using CRM tools such as Hubspot- Query Management- Mentoring and managing a team 5 + 3 members- Cross functional collaboration with the tech team, sales team.

- Dealt with large amounts of data on a daily basis and conducted and reviewed accounts/entities on a real-time and periodic basis. - Created and established professional relationships with onshore and offshore teams. Thereby segregating small and projects and reduced the response time for small projects to 1-2 days from 5-7 days - Performed comprehensive.

• Managed risk-based monitoring for unusual activities such as: Detection, Investigation, Suspicious reporting, and Documented files. Discretion practiced regarding closure of the account or to continue monitoring..
• Recording new data points fraudulent activity on a weekly basis and updating the team thereby reducing time spent on understanding new cases by 100% - Mentored new joinees for smooth process upskilling there by cutting.

- Identified buyer abuse through multiple tools - Nuatilus, credit card portal - Performed background research on suspicious buyer activity - Assessed magnitude of abuse by reviewing customer data (Abuse rate, abuse type, frequency, location, payment portal, quantum of payment) in rapid response manner and took action and no action according - Categorized.