Aakash Goyal Email and Phone Number
Aakash Goyal work email
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Aakash Goyal personal email
Hey, I'm Aakash Goyal, a Product Manager driven by a passion for innovation and creative problem-solving. With an MBA from IIM Calcutta and specialized expertise in AI (based LLMs), chatbots, and process optimization, I bring a robust foundation in product management to the forefront.At Paytm, I revamped our customer support from a menu-driven chatbot to a human-like conversational assistant powered by OpenAI LLMs. Wearing multiple hats, from hands-on developer to strategic leader, I thrive on navigating the complexities of product management.My journey includes a pivotal internship at Asian Paints, where I honed my skills in sales operations, workflow analysis, and identifying pain points. With a proven track record of improving OCR, C# coding, RPA bot development, and enhancing user experience, I consistently strive for excellence.Beyond the professional realm, I find exhilaration in exploring new destinations through travel. Let's team up for innovative solutions and thrilling adventures in this ever-evolving landscape!
Delhivery
View- Website:
- delhivery.com
- Employees:
- 9139
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Product ManagerDelhivery Jun 2024 - PresentGurugram, Haryana, India
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Product ManagerPaytm Jun 2023 - Jun 2024Noida, Uttar Pradesh, IndiaCustomer Support Transformation Using AI-Powered Personal Assistant- Transformed from a Menu-driven chatbot to a human-like conversational assistant using OpenAI LLMs.- Developed a Python-based POC, applied RAG methodology, Prompt engineering to restrict the scope of assistant on Paytm-specific data- Collaborated across 3 BUs on building an API, enriching LLM with transaction info (achieving ~90% answer rate)- Orchestrated the personal assistant’s launch across 7 verticals (60K+ DAU)- Improved response rate to ~94% and CSAT to ~44% through iterative enhancements- Integrated RPA bots with the GPT-based agent, reducing reliance on human agents by 80% -
Product Management InternAsian Paints Apr 2022 - Jun 2022Mumbai, Maharashtra, IndiaDesigned a One-Point application roadmap on the Salesforce platform to improve sales team efficiency by 25%- Conducted over 7+ in-depth interviews and carried out 3 field visits to meticulously analyze and gather insights, enabling the creation of 13+ optimized workflows for sales operations of Territory Sales officer.- Employed a meticulous approach to analyze more than 5 existing frontline applications and assess 13 different workflows, identifying critical pain points within TSE's functions for targeted improvements- Proposed an extensive set of 7+ KPIs to encompass edge use cases, strategically measuring the frontline sales team's productivity in the transformative digital unlocking era. -
Associate ConsultantCapgemini Jul 2020 - Jun 2021Bangalore Urban, Karnataka, IndiaSpecialized in Intelligent Automation (RPA) for a Fortune 500 FMCG client.- Optimized VBA files and automated SAP scripts, leading to a significant 75% reduction in environmental bot failures across 4 countries- Designed a highly efficient multi-bot architecture within a record time of 2 weeks, saving over 3.6K+ man-hours and cutting costs by $26K+- Streamlined procedures to enhance SLA compliance to 97% for user support and shift activities -
Senior AnalystCapgemini Sep 2018 - Jun 2020Bangalore, IndiaAutomation developer with Strong OCR and API Development Skills- Developed more than 10 REST APIs to seamlessly read and store handwritten reports, resulting in an exceptional 63% improvement in user journey time- Designed a wide range of reusable components for Blueprism software, incorporating over 45 actions to automate Excel operations and enhance overall productivity- Extensive experience working with leading RPA platforms, including UIPath, Automation Anywhere, and Blueprism, for successful implementation of automation projects- Proficient in utilizing Jira, Visual Studio IDE, C#, SQL, and Visual Basic languages for development projects.
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Summer InternTata Steel May 2017 - Jun 2017Jamshedpur, IndiaEnhanced Tuyere Durability: Identified failure causes and proposed recommendations to extend its lifespan
Aakash Goyal Skills
Aakash Goyal Education Details
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Master Of Business Administration - Mba
Frequently Asked Questions about Aakash Goyal
What company does Aakash Goyal work for?
Aakash Goyal works for Delhivery
What is Aakash Goyal's role at the current company?
Aakash Goyal's current role is Product @ Delhivery | IIM Calcutta | Paytm | NIT | Asian Paints.
What is Aakash Goyal's email address?
Aakash Goyal's email address is aa****@****ini.com
What schools did Aakash Goyal attend?
Aakash Goyal attended Indian Institute Of Management, Calcutta, Neoma Business School, National Institute Of Technology Durgapur.
What skills is Aakash Goyal known for?
Aakash Goyal has skills like C, Microsoft Powerpoint, Leadership, Team Management, Microsoft Excel, Teamwork, Statistical Data Analysis, Java.
Who are Aakash Goyal's colleagues?
Aakash Goyal's colleagues are Krishnanithin J, Rahul Bhardwaj, Netai Mandal, Dinesh Kalita, Santhosh Santhu, Shaik Hussain, Nilanchal Jena.
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