Product Manager
Current
Jun 2024 - Present
AeroLeads people directory · profile
Aakash Goyal Email & Phone Number
Product @ Delhivery | IIM Calcutta | Paytm | NIT | Asian Paints
at
Delhivery
1 work email found
@capgemini.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Product @ Delhivery | IIM Calcutta | Paytm | NIT | Asian Paints
Location
Noida, Uttar Pradesh, India
Company size
Who is Aakash Goyal? Overview
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Quick answer
Aakash Goyal is listed as Product @ Delhivery | IIM Calcutta | Paytm | NIT | Asian Paints at Delhivery, a with 9139 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a work email signal at capgemini.com and a matched LinkedIn profile for Aakash Goyal.
Aakash Goyal previously worked as Product Manager at Delhivery and Product Manager at Paytm. Aakash Goyal holds Master Of Business Administration - Mba, Business Administration And Management, General, 6.84/9 from Indian Institute Of Management, Calcutta.
Company email context
Email format at Delhivery
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{first}.{last}@capgemini.com
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Profile bio
About Aakash Goyal
Hey, I'm Aakash Goyal, a Product Manager driven by a passion for innovation and creative problem-solving. With an MBA from IIM Calcutta and specialized expertise in AI (based LLMs), chatbots, and process optimization, I bring a robust foundation in product management to the forefront.At Paytm, I revamped our customer support from a menu-driven chatbot to a human-like conversational assistant powered by OpenAI LLMs. Wearing multiple hats, from hands-on developer to strategic leader, I thrive on navigating the complexities of product management.My journey includes a pivotal internship at Asian Paints, where I honed my skills in sales operations, workflow analysis, and identifying pain points. With a proven track record of improving OCR, C# coding, RPA bot development, and enhancing user experience, I consistently strive for excellence.Beyond the professional realm, I find exhilaration in exploring new destinations through travel. Let's team up for innovative solutions and thrilling adventures in this ever-evolving landscape!
Listed skills include C, Microsoft Powerpoint, Leadership, Team Management, and 4 others.
Current workplace
Aakash Goyal's current company
Company context helps verify the profile and gives searchers a useful next step.
Delhivery
6 roles
Aakash Goyal work experience
A career timeline built from the work history available for this profile.
Product Manager
Customer Support Transformation Using AI-Powered Personal Assistant- Transformed from a Menu-driven chatbot to a human-like conversational assistant using OpenAI LLMs.- Developed a Python-based POC, applied RAG methodology, Prompt engineering to restrict the scope of assistant on Paytm-specific data- Collaborated across 3 BUs on building an API, enriching LLM with transaction info (achieving ~90% answer rate)- Orchestrated the personal assistant’s launch across 7 verticals (60K+ DAU)- Improved response rate to ~94% and CSAT to ~44% through iterative enhancements- Integrated RPA bots with the GPT-based agent, reducing reliance on human agents by 80%
Jun 2023 - Jun 2024
Product Management Intern
Designed a One-Point application roadmap on the Salesforce platform to improve sales team efficiency by 25%- Conducted over 7+ in-depth interviews and carried out 3 field visits to meticulously analyze and gather insights, enabling the creation of 13+ optimized workflows for sales operations of Territory Sales officer.- Employed a meticulous approach to analyze more than 5 existing frontline applications and assess 13 different workflows, identifying critical pain points within TSE's functions for targeted improvements- Proposed an extensive set of 7+ KPIs to encompass edge use cases, strategically measuring the frontline sales team's productivity in the transformative digital unlocking era.
Apr 2022 - Jun 2022
Associate Consultant
Specialized in Intelligent Automation (RPA) for a Fortune 500 FMCG client.- Optimized VBA files and automated SAP scripts, leading to a significant 75% reduction in environmental bot failures across 4 countries- Designed a highly efficient multi-bot architecture within a record time of 2 weeks, saving over 3.6K+ man-hours and cutting costs by $26K+- Streamlined procedures to enhance SLA compliance to 97% for user support and shift activities
Jul 2020 - Jun 2021
Senior Analyst
Automation developer with Strong OCR and API Development Skills- Developed more than 10 REST APIs to seamlessly read and store handwritten reports, resulting in an exceptional 63% improvement in user journey time- Designed a wide range of reusable components for Blueprism software, incorporating over 45 actions to automate Excel operations and enhance overall productivity- Extensive experience working with leading RPA platforms, including UIPath, Automation Anywhere, and Blueprism, for successful implementation of automation projects- Proficient in utilizing Jira, Visual Studio IDE, C#, SQL, and Visual Basic languages for development projects.
Sep 2018 - Jun 2020
Summer Intern
Enhanced Tuyere Durability: Identified failure causes and proposed recommendations to extend its lifespan
May 2017 - Jun 2017
Team & coworkers
Colleagues at Delhivery
Other employees you can reach at delhivery.com. View company contacts for 9139 employees →
PS
Prashant Surywanshi
Colleague at DelhiveryIndore, Madhya Pradesh, India
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RV
Rahul Vidrohi
Colleague at DelhiveryPurnia, Bihar, India
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SZ
Shaikh Zameer
Colleague at DelhiveryAurangabad, Maharashtra, India
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SS
Santhi Swaroop Battula
Colleague at DelhiveryVisakhapatnam, Andhra Pradesh, India
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BG
Bablu Gupta
Colleague at DelhiverySurat, Gujarat, India
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AK
Ajee Kutty
Colleague at DelhiveryCoimbatore South, Tamil Nadu, India
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HD
Himanshu Deep
Colleague at DelhiveryIndore, Madhya Pradesh, India
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TP
Tarun Parashar
Colleague at DelhiveryGurugram, Haryana, India
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TC
Totan Ch. Das
Colleague at DelhiveryDibrugarh East, Assam, India
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VS
Veer Singh Shekhawat
Colleague at DelhiveryAlwar, Rajasthan, India
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Prashant Surywanshi
Colleague at DelhiveryIndore, Madhya Pradesh, India
View →
RV
Rahul Vidrohi
Colleague at DelhiveryPurnia, Bihar, India
View →
SZ
Shaikh Zameer
Colleague at DelhiveryAurangabad, Maharashtra, India
View →
SS
Santhi Swaroop Battula
Colleague at DelhiveryVisakhapatnam, Andhra Pradesh, India
View →
BG
Bablu Gupta
Colleague at DelhiverySurat, Gujarat, India
View →
AK
Ajee Kutty
Colleague at DelhiveryCoimbatore South, Tamil Nadu, India
View →
HD
Himanshu Deep
Colleague at DelhiveryIndore, Madhya Pradesh, India
View →
TP
Tarun Parashar
Colleague at DelhiveryGurugram, Haryana, India
View →
TC
Totan Ch. Das
Colleague at DelhiveryDibrugarh East, Assam, India
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VS
Veer Singh Shekhawat
Colleague at DelhiveryAlwar, Rajasthan, India
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3 education records
Aakash Goyal education
Master Of Business Administration - Mba, Business Administration And Management, General, 6.84/9
Master Of Business Administration - Mba
Bachelor Of Technology (B.Tech.), Metallurgical And Materials Engineering, 8.09/10
FAQ
Frequently asked questions about Aakash Goyal
Quick answers generated from the profile data available on this page.
What company does Aakash Goyal work for?
Aakash Goyal works for Delhivery.
What is Aakash Goyal's role at Delhivery?
Aakash Goyal is listed as Product @ Delhivery | IIM Calcutta | Paytm | NIT | Asian Paints at Delhivery.
What is Aakash Goyal's email address?
AeroLeads has found 1 work email signal at @capgemini.com for Aakash Goyal at Delhivery.
Where is Aakash Goyal based?
Aakash Goyal is based in Noida, Uttar Pradesh, India while working with Delhivery.
What companies has Aakash Goyal worked for?
Aakash Goyal has worked for Delhivery, Paytm, Asian Paints, Capgemini, and Tata Steel.
Who are Aakash Goyal's colleagues at Delhivery?
Aakash Goyal's colleagues at Delhivery include Prashant Surywanshi, Rahul Vidrohi, Shaikh Zameer, Santhi Swaroop Battula, and Bablu Gupta.
How can I contact Aakash Goyal?
You can use AeroLeads to view verified contact signals for Aakash Goyal at Delhivery, including work email, phone, and LinkedIn data when available.
What schools did Aakash Goyal attend?
Aakash Goyal holds Master Of Business Administration - Mba, Business Administration And Management, General, 6.84/9 from Indian Institute Of Management, Calcutta.
What skills is Aakash Goyal known for?
Aakash Goyal is listed with skills including C, Microsoft Powerpoint, Leadership, Team Management, Microsoft Excel, Teamwork, Statistical Data Analysis, and Java.
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