• Led the development of an E-Commerce Platform using Agile methodologies and Scrum techniques, resulting in streamlined project execution and reduced project delivery time by 18%.• Perform gap analysis, develop strategies, and bridge process discrepancies.• Enhanced data analysis by developing automated Service Level reports in Power BI, improving operational efficiency• Led the Cost-Reduction ICT Project, analyzing workflows, streamlining processes, and managing change effectively to eliminate unnecessary expenses• Led User Acceptance Testing (UAT) for multiple projects, ensuring that solutions met business requirements and delivered expected outcomes.• Led multiple Agile projects using Scrum methodology, facilitating daily stand-ups, sprint planning, retrospectives, and managing the impact of changes on teams and stakeholders.• Experienced in Agile frameworks like Kanban and skilled in scaling methodologies such as SAFe to manage larger projects and distributed teams.• Possess strong communication and stakeholder management skills, essential for collaborating with cross-functional teams, understanding business needs, and ensuring successful project delivery and change adoption• Oversaw User Experience (UX) management, ensuring alignment of UX strategies with business objectives to optimize user satisfaction.• Redesigning business processes to reduce overproduction, enhance cost efficiency, and successfully manage the changes associated with iterative development.• Bridged communication between end users and developers, ensuring seamless understanding and translating business requirements into technical specifications.• Gathered, analyzed, and documented requirements to ensure project alignment, facilitating efficient collaboration between all stakeholders• Delivered end-user training and support, ensuring smooth system adoption and post-deployment satisfaction.• Perform gap analysis, develop strategies, and bridge process discrepancies.

• The Data Analysis of existing processes and information flows• Analyzing the efficiency and costs of business processes using Project Management techniques; Fishbone, Six Sigma processes- DMAIC & DMADV• Help identify business priorities and develop Operational programs for implementation.• Meeting with Business Managers to discuss business objectives and identify areas for improvement.• Overseeing the implementation of new business processes. Working with projects on all 4 stages of PLC. • Creating and presenting process improvement reports with benefits to business and reporting them within the given timeframes to Managing Director of the company.• Facilitated cross-functional workshops and negotiations, effectively aligning diverse stakeholders and resolving conflicts to ensure smooth project execution.• Proficient in risk and issue management, identifying, assessing, and mitigating risks to ensure the successful completion of projects within scope.• Strong customer-centric mindset, ensuring that all projects are aligned with customer needs and delivering maximum value to the business.

• Drove continuous improvement initiatives across the supply chain process through leading, managing, developing, and implementing improvement-focused projects.• Tesco Service Level Agreement (SLA) boosted from 75% to 94% through process improvement.• Worked closely with Tesco to improve processes, program management & customer experience.• Managed supply processes for big brands like -Red bull, Peroni, Asahi, Fulfil Bars, Spotlight, etc.• Worked collaboratively to investigate problems, find the root cause, and develop solutions.• Built effective working relationships with Key Account holders like Tesco, Lidl, Musgrave, Lidl &ALDI• Created, Tracked & Analyzed Dashboards for metrics & SLA reports. • Managed inter-location/depot stock levels and transfer processes.• Successfully handled the winning team, EDI orders for Automation process & creating SOP for future orders

• Team Player July 2020 for retained more customers & implemented innovative ideas which accelerated the process • Subscription or perpetual -Validation of orders & Managing Escalations from Channel Partners (CP), subsidiaries, and end customers, effectively resolving issues, and implementing corrective actions where necessary.• Analyzed and investigated queries related to Microsoft Programs, Orders, and Contracts in order to provide business insights and ensure the business priorities are met within the set timelines.• Identified customers’ needs, challenges & understood pain points, while focused on business development activities.• Monitored transaction along with customer cancellation/ retention subscription or perpetual-based sales model.• Onboarded and collaborated with internal and external stakeholders throughout the EMEA market.• Evaluated & Audited products, programs & licenses for Microsoft for the EMEA region to ensure there are no gaps that may result in the breach of the agreement.• Effective Communication with the ability to present comprehensive plan solutions for Microsoft vendors, clients & customers and grow the new business along with address any weak areas in the EMEA market.• Reinforced, trained & successfully handled winning team of 8.

• Optimized inventory storage along with Food Management Systems.Built dashboards that helped to forecast sales and aid for the quantity of inventory to be ordered in the future.• Managed a team of 8-12 employees and monitored their performances.• Delivered consistently against strategic goals while prioritizing and delivering an outstanding experience to new Franchisors within Ireland.• Converted teams C-SAT from negative to positive though understating customers' pain points.Achievements:- Exceptional feedback on Google reviews by customer.- Awarded Employee of the month December 2019.

• Improved productivity by designing a new process improvement that significantly reduced the number of inbound issues by more than 80%, NPS increased from -11% to 7.2%, and accelerated processing time (TAT)by 50%.• Retained companies 7 figures in amount through self-initiative & problem-solving skills• Excellent working knowledge of import and export industry terminology as well as documentation processes. Works collaboratively and professionally in a positive, respectful, and ethical manner with all other FO's in EMEA (Front Office) associates to achieve goals• Monitored shipments & created daily booking reports for the EMEA region & weekly forecasts using advanced-excel• Managed and built Dashboards using Salesforce to generate weekly reports for team performance and reported them to the higher authorities for quarterly results.

• Develop and track supply chain performance measurements to provide feedback on execution, identify improvement opportunities and drive change.• Lifted cross-sold products by providing recommendations for complimentary products. Completed daily outbound calls, up to 30-50 per day, and send over 200 customized prospective emails.• Built relationships that significantly improved the customer lifetime value & ultimately expedited business revenue.

• Strong ability to communicate effectively and professionally in verbal and written form to internal/external customers, all management levels, and team members• Maintained budgets and reports on customs duty spent.