As an application support engineer, I am responsible for providing technical support for Loan Origination System (LOS) and Loan Management System (LMS) applications. I started as an L1 support engineer and quickly proved my technical abilities and dedication to the role. Within three months, I was able to make the application live for Sales persons within the company, resulting in increased productivity and customer satisfaction. I also took on the role of L2 support engineer, handling… Show more As an application support engineer, I am responsible for providing technical support for Loan Origination System (LOS) and Loan Management System (LMS) applications. I started as an L1 support engineer and quickly proved my technical abilities and dedication to the role. Within three months, I was able to make the application live for Sales persons within the company, resulting in increased productivity and customer satisfaction. I also took on the role of L2 support engineer, handling production issues and providing critical support to the business. My strong problem-solving and analytical skills, combined with my ability to collaborate effectively with cross-functional teams, have been key to my success in this role. Show less

As a Customer Relationship Executive (CRE) in a BPO industry, I consistently exceeded performance targets and was promoted to the role of Team Leader. In this role, I was responsible for managing a team of CREs and ensuring they met their targets while delivering high-quality customer service. I implemented new training programs and performance management systems, resulting in significant improvements in team performance and increased process seats. I also introduced new customer engagement… Show more As a Customer Relationship Executive (CRE) in a BPO industry, I consistently exceeded performance targets and was promoted to the role of Team Leader. In this role, I was responsible for managing a team of CREs and ensuring they met their targets while delivering high-quality customer service. I implemented new training programs and performance management systems, resulting in significant improvements in team performance and increased process seats. I also introduced new customer engagement initiatives and feedback mechanisms, which helped us better understand and address customer needs. My leadership skills and focus on continuous improvement were critical to the success of the team, and I continue to leverage these skills in my current role as an application support engineer. Show less