Team Leader
Current- Analyzed ,developed and interpreted fraud trendsto proactively monitorpotential issues throughout the fiscal year.- Determined whether disputes are fraudulent andshould be accepted andpinpoint overall cause of the dispute if they are notfraud.- Conducted link analysis to identify transactionsand accounts to knownfraudulent activity.- Maintained current understanding of pricingstructures, market conditions and trends in industry.- Analyzed supplier contracts to confirm compliancewith company policies and procedures.- Develop and implement strategies aligned withthe organization's goals and objectives.- Resolved customer disputes with the correctresolution code and error-free on the firstchargeback.- Maintained high-quality scores in chargebackresolution.