Aakash Trivedi Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Waltham, Massachusetts, United States

- Worked Cross-functionally with Engineers in ad-hoc meetings as a point of escalation and a senior resource/communicator for the team- Lead weekly meetings with Level 3 and Engineering team to ensure that priority issues had a clear path of resolution and critical issues are promptly addressed- Created documentation for troubleshooting reference, used by Customer Experience department- Initiated client meetings for external stakeholders and looped in appropriate paries to ensure quick and efficient resolution and mitigate any logo churn- Worked on outreach for any escalated customers marked at-risk or C-level by leadership- Worked with Product team to prioritize feature enhancements for future implementations

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• A virtual experience due to Covid-19 • Worked with a group of interns to present one of RSM’s foundational principles to the leadership team in the Boston office.• Collaborated with other Risk Consulting interns to do a full case study that simulated a client interaction.

Lowell, Massachusetts

In this role, I redesigned and implemented a Microsoft SharePoint site internally for Workforce Dimensions and the Rapid Response Team. I also conducted a Case Volume Analysis by creating graphs and charts using Excel that assisted my direct manager in understanding data and offered predictions for case volume moving forward.I corrected invalid partner access and customer visibility settings in Salesforce Knowledge Articles, judging material that should be customer visible or only for internal use in over 3000 articles.

Westford Massachusetts

• Assured inventory was maintained in sufficient quantity and organized on the shelves.• Facilitated online and in-store photo orders in a timely fashion.• Processed transactions and made sure customers departed the store having paid for all items

Westford Massachusetts

•Worked in a group of 6 students to create and present a facial recognition scanner.•Utilized OpenCV software in Python to train a facial recognition scanner on a Raspberry Pi mini-computer.•Sat in on meetings between the software and business teams and learned how the two are related and collaborate regularly.

• Taught students math and reading skills by assisting them with worksheets.• Graded worksheets and returned them to students for rework.• Organized worksheets at the end of a shift, while making phone calls to students who were absent on a given day to notify them of plans to make up assignments.