• Deployment, manage and migration of virtual machines.• Physical server provisioning and teaming on HP servers.• Working with team on Node down, application outage, server slow, application slow issues.• Windows OS drives clean-up.• Primary on call responsibilities.

• Job included but not limited to administration, planning, support, project planning and execution.• I was also responsible for helping team (L1, L2 and On Call Engineers) supporting a set of around 7000 Windows servers consisting of Windows 2000, 2003 and 2008. It's was a mix of Physical and Virtual machines.• Lead the severity 1 and Severity 2 calls during outage.• Work on the RCAs of the issues where we lead the call and also help other team members prepare the RCAs where ever… Show more • Job included but not limited to administration, planning, support, project planning and execution.• I was also responsible for helping team (L1, L2 and On Call Engineers) supporting a set of around 7000 Windows servers consisting of Windows 2000, 2003 and 2008. It's was a mix of Physical and Virtual machines.• Lead the severity 1 and Severity 2 calls during outage.• Work on the RCAs of the issues where we lead the call and also help other team members prepare the RCAs where ever needed.• Triage the team members on the floor regarding issues where there is learning for them and help them deal with such problems in a better way in future.• Plan maintenance of Windows environment like patching, Firmware upgrade, Driver upgrade, and roll out of band Microsoft security patches.• Plan Cluster remediation activity for all the critical Windows Clusters and work on the same.• Working on service delivery aspects of Problem Management, Escalation Management, resource hiring, resource optimization, planning training schedule etc. Show less

• Working with HP in an Escalation role, I handled escalated issues dealing with Microsoft Cluster log analysis, VSS, Performance issues of the OS, Windows Core issues on Windows Server 2008/2003/2000.• Regularly lead weekly RCA calls and daily recovery management calls.• Research and Reproduce the issue in LAB to deliver a timely and accurate resolution to HP Customers.• Interacting with Microsoft TAM for HP EMEA, to discuss and facilitate External Elevation/Escalation of technical… Show more • Working with HP in an Escalation role, I handled escalated issues dealing with Microsoft Cluster log analysis, VSS, Performance issues of the OS, Windows Core issues on Windows Server 2008/2003/2000.• Regularly lead weekly RCA calls and daily recovery management calls.• Research and Reproduce the issue in LAB to deliver a timely and accurate resolution to HP Customers.• Interacting with Microsoft TAM for HP EMEA, to discuss and facilitate External Elevation/Escalation of technical issues that could not be resolved within HP.• Responsible to write and verify Technical Paper's for HP SAW and adding to the HP Knowledge Database.• Managing Team during Mangers absence and acting as Team Leader during his presence. Show less

• My role was a customer facing job providing phone support to the Enterprise level customers of Microsoft. Taking care of the issues related to Windows Core, SP\Hotfixes, No Boot Scenarios, and Windows Installation, Cluster related.• It required me to solve highly complex technical problems by utilizing my in-depth product knowledge• Consistently sharing best practices with team members and Writing technical articles and contributing for Microsoft knowledge base• Installation… Show more • My role was a customer facing job providing phone support to the Enterprise level customers of Microsoft. Taking care of the issues related to Windows Core, SP\Hotfixes, No Boot Scenarios, and Windows Installation, Cluster related.• It required me to solve highly complex technical problems by utilizing my in-depth product knowledge• Consistently sharing best practices with team members and Writing technical articles and contributing for Microsoft knowledge base• Installation, troubleshooting, Health Check and Analysis of Microsoft Clustering.• Solving Technical problems and doing RCA in Windows 2000 & 2003 Servers.• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.• Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Show less

• Being a System Engineer NOC is the first contact for any Technical Issues. We are supposed to monitor the health of server via the Monitoring tools, Capturing Events in Sentry (Event Generation Tool) and converting them to Tickets for the respective teams.• Provide support to customers by taking remote control of their servers using SecureCRT, Remote Desktop Connection, and Symantec PC Anywhere etc.• Providing Support on multi-platform environment like Windows NT/ 2K/ 2K3 and… Show more • Being a System Engineer NOC is the first contact for any Technical Issues. We are supposed to monitor the health of server via the Monitoring tools, Capturing Events in Sentry (Event Generation Tool) and converting them to Tickets for the respective teams.• Provide support to customers by taking remote control of their servers using SecureCRT, Remote Desktop Connection, and Symantec PC Anywhere etc.• Providing Support on multi-platform environment like Windows NT/ 2K/ 2K3 and UNIX/Linux.• Correspondence with the customers and remote data centre engineers as and when needed over phone and via mail. Show less

• Worked with vCustomer Services India Pvt. Ltd., as Engineer-Systems in Internal IT Team. Providing In House Technical Support to all the employees in vCustomer.• Installation of Windows 2000\XP Professional desktop computers using Windows 2000 Remote Installation Services and\or Ghost. Creation and review of unattended Setup files (unattend.txt, sysprep.inf) using Setup Manager.• Assembling and installation of new server in the Data Centre. Testing and installing new released service… Show more • Worked with vCustomer Services India Pvt. Ltd., as Engineer-Systems in Internal IT Team. Providing In House Technical Support to all the employees in vCustomer.• Installation of Windows 2000\XP Professional desktop computers using Windows 2000 Remote Installation Services and\or Ghost. Creation and review of unattended Setup files (unattend.txt, sysprep.inf) using Setup Manager.• Assembling and installation of new server in the Data Centre. Testing and installing new released service packs and hotfixes. Interaction with operations for any incident occurrences. Show less