Aakaash Verma Email & Phone Number

New Delhi, Dl, In

India

Client: RailTel Corporation of India Ltd (CNOC)Essential Functions and Responsibilities:• Resolved L1 escalated issues swiftly, ensuring high service quality. • Configured new BNG and CGNAT for enhanced service delivery and efficiency• Coordinated with upstream partners for optimal route advertisement. • Led RNOC and team collaboration for seamless major network changes. • Logged network change data for future reference and informed decisions.

New Delhi, Delhi, India

Client: RailTel Corporation of India Ltd (CNOC)Essential Functions and Responsibilities:• Commissioned and troubleshot new services, ensuring network performance and SLA compliance. • Managed O&M activities and tested services in a lab environment for smooth broadband operations. • Guided team members on technical tasks and facilitated knowledge transfer for effective issue resolution. • Maintained network equipment firmware and developed strong vendor relationships for swift support. • Resolved PAN India customer issues and monitored batch activities, providing technical support to onsite engineers.

New Delhi, Delhi, India

Client: RailTel Corporation of India Ltd (CNOC)Essential Functions and Responsibilities:• Commissioned and troubleshot new provisioning-related issues efficiently. • Maximized network performance by monitoring and resolving outages. • Collaborated with core planning teams to test services pre-implementation. • Planned upgrades for enhanced broadband customer operations. • Managed O&M activities and maintained network documentation for various clients. • Developed and maintained vendor relationships for support and issue resolution. • Provided after-hours support to sustain network systems and meet SLAs. • Guided team members in technical tasks and successful reviews. • Conducted knowledge transfer on processes and technical aspects for effective network management.

New Delhi, Delhi, India

Client: RailTel Corporation Of India Ltd.Essential Functions and Responsibilities:• Troubleshot and resolved customer tickets promptly for 500,000 PAN India broadband users. • Maintained and documented topology diagrams for operational efficiency. • Escalated complex issues to L2 Engineering for swift resolution. • Upgraded network equipment with the latest stable firmware releases. • Ensured high-quality scores to enhance team performance. • Adhered to timely escalation procedures and workflows. • Conducted remote troubleshooting and fault-finding post-installation.

New Delhi, Delhi, India

Client: RailTel Corporation of India Ltd (CNOC)Essential Functions and Responsibilities:• Troubleshot and resolved tickets quickly, minimizing downtime.• Provided technical support to onsite engineers.• Managed LAN and WAN issues for PAN India customers.• Configured VLAN on Juniper, Cisco, D-Link, and Edge core switches.• Investigated network issues following predefined protocols.• Monitored batch activities for successful completion.• Assisted field engineers with help desk support.

New Delhi, Delhi, India

Client: RailTel Corporation Of India LtdEssential Functions and Responsibilities:• Monitored PAN India Backbone network and responded to system events.• Managed and monitored network devices using Open NMS, Grafana, and Cacti.• Reported daily on core backbone link performance.• Tracked critical parameters such as uptime, CPU, packet drops, hardware, and interface status.• Resolved tickets for network alarms and issues via Microfocus HPSM.

New Delhi, Delhi, India

Client: RailTel Corporation Of India Ltd.Essential Functions and Responsibilities:• Built strong customer trust and resolved issues with accountability and empathy.• Handled helpdesk queries and ensured timely resolution, adhering to SLA targets.• Maintained precise documentation of customer interactions.• Demonstrated strong time management, balancing multiple tasks with minimal supervision.• Adapted to feedback and committed to continuous learning and improvement.• Ticketing tool: Microfocus HPSM.