Aakaash Verma Email & Phone Number

India

• Client: RailTel Corporation of India Ltd (CNOC)Essential Functions and Responsibilities:
• Resolved L1 escalated issues swiftly, ensuring high service quality.
• Configured new BNG and CGNAT for enhanced service delivery and efficiency
• Coordinated with upstream partners for optimal route advertisement.
• Led RNOC and team collaboration for seamless major network changes.
• Logged network change data for future reference and informed decisions.

New Delhi, Delhi, India

• Client: RailTel Corporation of India Ltd (CNOC)Essential Functions and Responsibilities:
• Commissioned and troubleshot new services, ensuring network performance and SLA compliance.
• Managed O&M activities and tested services in a lab environment for smooth broadband operations.
• Guided team members on technical tasks and facilitated knowledge transfer for effective issue resolution.
• Maintained network equipment firmware and developed strong vendor relationships for swift support.
• Resolved PAN India customer issues and monitored batch activities, providing technical support to onsite engineers.

New Delhi, Delhi, India

• Client: RailTel Corporation of India Ltd (CNOC)Essential Functions and Responsibilities:
• Commissioned and troubleshot new provisioning-related issues efficiently.
• Maximized network performance by monitoring and resolving outages.
• Collaborated with core planning teams to test services pre-implementation.
• Planned upgrades for enhanced broadband customer operations.
• Managed O&M activities and maintained network documentation for various clients.

New Delhi, Delhi, India

• Client: RailTel Corporation Of India Ltd.Essential Functions and Responsibilities:
• Troubleshot and resolved customer tickets promptly for 500,000 PAN India broadband users.
• Maintained and documented topology diagrams for operational efficiency.
• Escalated complex issues to L2 Engineering for swift resolution.
• Upgraded network equipment with the latest stable firmware releases.
• Ensured high-quality scores to enhance team performance.

New Delhi, Delhi, India

• Client: RailTel Corporation of India Ltd (CNOC)Essential Functions and Responsibilities:
• Troubleshot and resolved tickets quickly, minimizing downtime.
• Provided technical support to onsite engineers.
• Managed LAN and WAN issues for PAN India customers.
• Configured VLAN on Juniper, Cisco, D-Link, and Edge core switches.
• Investigated network issues following predefined protocols.

New Delhi, Delhi, India

• Client: RailTel Corporation Of India LtdEssential Functions and Responsibilities:
• Monitored PAN India Backbone network and responded to system events.
• Managed and monitored network devices using Open NMS, Grafana, and Cacti.
• Reported daily on core backbone link performance.
• Tracked critical parameters such as uptime, CPU, packet drops, hardware, and interface status.
• Resolved tickets for network alarms and issues via Microfocus HPSM.

New Delhi, Delhi, India

• Client: RailTel Corporation Of India Ltd.Essential Functions and Responsibilities:
• Built strong customer trust and resolved issues with accountability and empathy.
• Handled helpdesk queries and ensured timely resolution, adhering to SLA targets.
• Maintained precise documentation of customer interactions.
• Demonstrated strong time management, balancing multiple tasks with minimal supervision.
• Adapted to feedback and committed to continuous learning and improvement.