Developed and led strategic programs and initiatives aimed at protecting profitability and compliance while driving excellent experiences for this $35B service-oriented retailer that operates 19,000+ stores in 48 states and Mexico that offer food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares, seasonal items, paper products and more from America’s most-trusted brands as well as high-quality private brands.

Accountable for P&L performance of $2.5B+, including company shrink and damages programs, supplier true-up, product recovery, asset protection capital and expense budget while creating strategic road maps for future enhancements to drive savings. Key operations lead on high-level, cross functional, strategic initiatives. Drove programs and strategy to achieve best-ever shrink performance in company history FY 2021. Created reports and KPIs that provided actionable insights for 18k+ managers and 2k field leaders. Fostered culture of excellence with 37% of team being promoted to roles with increased responsibility. Led development and funding for POS smart interventions and markdown panel distribution. Introduced optimized damage rates (goals) concept that incorporated unique attributes of each store and included field leader incentive to drive a step change in results and empower store leaders to shift to a business runner/owner focus/POV. Created structure to support evolution of brick and mortar retail and modern workforce challenges to improve total loss.

Led fiscally responsible asset protection innovations and sourced vendors and solutions to meet stringent service guidelines. Managed budget planning and forecasting for an average of $37M in capital and $40M in operating expense annually. Negotiated all contracts and manage service level agreements and monthly budgets for 20+ vendors.

Facilitated cross functional problem-solving discussions to determine optimal rollout strategy for operational initiatives and led executive presentations to communicate results. Implemented cutting edge technology solutions that enhanced margin and provided average of 20% return on invested capital.

Accountable for budget performance for 14,000+ stores inclusive of scheduling, workforce management software, in-store labor standards, reporting, analysis and business intelligence, strategic initiatives, staffing guidance, and operating hours optimization. Developed productive annual labor budgets totaling more than $1.5B by optimizing all drivers of field labor expense.

Created productive, store-specific labor budgets and weekly schedules for entire chain of 10,000+ stores. Analyzed, and drove development of new data inputs and new report characterization to help field leaders identify trends and act on compliance issues.

Collaborated cross-functionally with a workforce management vendor, IT, and HRIS to manage rollout of a new workforce management system, inclusive of scheduling and time and attendance, to 9,500 stores at initial implementation.

Facilitated global capital requests for cross-functional engineering groups by validating cost studies, challenging hurdle rates, and communicating with Japanese counter parts. Generated optimal return on capital investments by 30% cost reduction activities. Implemented process improvements in monthly cash flow reporting process to meet 2008 40% reduction in timing directive.