In my role as a Front Office Executive at Marriott International, I have developed a strong expertise in delivering exceptional guest service and managing front desk operations. My knowledge of Marriott Bonvoy and the brand’s heritage has allowed me to build meaningful connections with guests and elevate their stay experience. I actively promoted Marriott Bonvoy memberships, ensuring guests understood the value of their benefits and privileges.I also implemented an efficient room controlling process and established a comprehensive checklist to streamline guest experiences. Additionally, responsible for handling refunds, managing the visit control sheet, overseeing no-shows and cancellations, ensuring compliance through detailed reports, and managing team rosters. Working closely with the Front Office Manager and Director of Rooms has enriched my leadership skills, preparing me for greater responsibilities in hospitality management.

Dynamic and customer-focused Guest Service Associate with a diverse background in the hospitality industry, including six months of experience in At Your Service, a remarkable one-year tenure as a Rooms Controller with a proven track record as the highest upseller, and six months as a Guest Experience Expert following completion of the iJob course. Proficient in all subdepartments of front office operations, dedicated to providing exceptional guest experiences and ensuring seamless service delivery in accordance with Marriott International's standards.

At Club Mahindra Virajpet Coorg, I excelled in guest relations, ensuring a warm and seamless experience for every guest. My role included handling night audit operations and financial compliance, balancing daily transactions, and generating critical financial reports with accuracy.As a departmental trainer, I was selected for deputations to Club Mahindra Madikeri (Coorg) twice, Club Mahindra Ooty twice, and Club Mahindra Pondicherry once over the course of a year, training new associates in guest service standards and operational best practices. I was honored as one of the top associates in Club Mahindra South India for my commitment to excellence and consistent delivery of high service standards.