> Created designs to establish a startup and help them reach the outer world through social media and marketing.> Worked on organization restructuring projects with multiple MNC's from different industries, which enabled me to gain insights and knowledge upon how a leadership/HR team functions in an MNC and what the stakeholders expect in return.> Laid out and successfully implemented frameworks and strategies to bridge the gap of attributes that the organization was lacking upon when it comes to customer/ employee experience in the firm.> Designed Employee/Customer experience and journey mapping.

My responsibilities were to:• Schedule service appointments.• Cataloguing customer's concern and comments.• Writing service orders and descriptions of problems and repairs.• Translating customer's repair problems into standard repair terminology • Explaining repairs performed to the customer.