Aakil Nizar Email & Phone Number

Sri Lanka

• Worked with the systems development team and the merchant services team to implement a new system for 350+ merchants for easy interaction with Rukula that in return brought down the processing time of a customer from.
• Implemented and manage Samsung KNOX guard for our customers which increased our collections from 70% to 97% as a result of locking devices for non-payment
• Introduced and managed a Mobile Insurance Scheme for all customers and created an easy process to make sure all insurance claims were coordinated between Rukula, the merchant, the customer, and the repair center.
• Prepare and share the Month end reports, monthly collection reports, and next month's targets with the Management, Investors, and stakeholders
• In charge of providing Unlimited Data packages to all customers who completed Monthly EMIs on time.

• Was part of the team that created an e-commerce platform during the first COVID-19 Lockdown within 72 hours called Rukula Shopping which is a digital commerce platform for social impact. We manage the e-commerce.
• Was part of the team that initiated R&D to set up Rukula in Pakistan.
• Worked with the system development team to build a new calling system for Recovery agents where all the daily calls take place through a Daily Work Sheet which increased the number of calls made a day and created.
• Implementing and tweaking the process of the Recovery team to make sure they are on track to achieve their monthly collection target.

• Co-ordinating/visiting 150 plus merchants across the country and ensuring that the merchants are satisfied with our services.
• Signing up new merchants and training them the process of obtaining Rukula finance.
• Implementing new processes or changes to the processes for the betterment and ensuring those processes are understood and applied by the team members.
• Performing/ensuring that merchants’ sales analysis reports are provided on time to the management on a monthly/quarterly/yearly basis.

Sri Lanka

• Directly coordinated with the merchants regarding customer documentation, sales and payments to be made to the merchants.
• Checked customers’ eligibility in terms of obtaining Rukula finance in the system.
• Prepared sales reports on a daily basis.
• Called customers with regard to detail confirmation before processing the documents into the system.
• Coordinated with the finance/recovery departments with regard to merchants’/customers’ payments.

Sri Lanka

• Built and maintained positive relationships with all walk-in customers, customer calls, and e-mails.
• Provided information about products and services including pricing, availability, delivery options, and order status.
• Processing orders, including collecting shipping information and processing payments.
• Settled customer payments to the finance department on a daily basis.
• Resolved all customer complaints regarding any product or service-related issue with anything.lk
• Assisted the head of customer care on an ad-hoc basis.

Bachelor'S Degree, Business Administration And Management, General

BSc (Hons) Business and Management

Preliminary Certificate In Marketing

Education record