Andree Akpoguma Email & Phone Number

Ottawa, On, Ca

WorkTango is an award-winning Employee Experience platform that helps leaders and organizations improve employee engagement, increase retention, and boost performance while reducing costs with Employee Surveys and Recognition & Rewards software.WorkTango is built for the workplace we all want to be a part of – where teams accomplish great things, achievements are celebrated, and employees have a voice. Learn more at worktango.com.

•Managed a high-volume book-of-business (65+ accounts) with a 1:many approach.•Facilitated Strategic Business Reviews and Health Checks with key stakeholders •Proactively reviewed Usage Analytics and monitor KPIs to ensure customers are attaining relevance.•Managed incoming requests while asserting customer needs to achieve product adoption and satisfaction in 1-on-1 conversations.•Anticipated customer needs and provide accurate, valid and complete information by leveraging best practices with the right methods/tools•Handled customer feedback, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.•Identified new opportunities by reviewing customer health and product adoption at every interaction and collaborate with internal teams.

Ottawa, Ontario, Canada

Loyalty Division

Ontario, Canada