Responsibilities: •Responsible in educating potential buyers about the product and driving site visits.•Report preparation of the budget allocation for marketing strategies.•Tracking the performance of the marketing strategies and optimizing them as per requirements.•Part of vendor meetings and calls to discuss marketing plans and budgets.

CSE:Responsibilities: •Survey Building-To listen to recorded calls and enter customer contact details along with the purpose of their call in a data monitoring form. This helps to contact customers to provide ratings based on their experience with the CSR.•Voice of Sales-Emails are sent to account managers of various accounts to provide ratings based on their experience with the CSR who assisted them with their concerns on different parameters. •Part of catch up calls with client.•Handled weekly reports.Acting QA:•Responsible for monitoring internal quality for Contract CS/Viking-customer query management teams.•Preparing weekly quality reports with the help of pareto chart for all top drivers.•Part of weekly calibration calls.•To conduct huddle/brain storming sessions on a weekly basis.•Conducting assessments like Process, Grammar and Typing Test to improve process knowledge, English fluency and typing speed of agents and was also in charge to assist the team in Grammar and communication.•Implementing quality and MIP plan for the continuous improvement of the process.•Kaizen awareness

LOB1(Medical billing):Responsible for processing insurance claims and achieving the required target on a daily basis.LOB2:(Accounting)Worked single handedly for Community Counselling and Mediation Services, which required handling their accounting process.Responsibilities: • Accounts payable invoices• Bank reconciliation• Payroll• Vacation Schedule• AP Unusual transactions• Medicaid billing• TASA Billing• Foster Parent Payroll• Reconciliation of Checks• Oxford Health Insurance