At ServiceNow in the Enterprise Technology group within Digital Technology org, I lead engineering teams responsible for designing, developing, and implementing the Digital Employee Experience Platform including employee, finance and legal workflows, ensuring alignment with the company's vision and goals.My key responsibilities in this group are :Lead and Manage Engineering Teams: Build, lead, and mentor high-performing, autonomous engineering teams, ensuring effective people management and professional growth.Oversee Software Engineering Processes: Manage end-to-end software development, including SaaS implementations and application integrations, while driving innovation and continuous improvement.Architectural Oversight and Strategy: Participate in key architecture and design decisions, assist in defining technology roadmaps, and drive advancements in architecture, processes, and tools.Stakeholder Collaboration and Production Support: Foster strong relationships with stakeholders, support production issues, and work with IT Operations and enterprise architects to enhance DevOps and agile practices.

Kindkart is a non-profit organization that provides a marketplace and platform for charities to campaign for their daily and essential needs, that could be easily discovered and matched by donors. The selected goods and services are delivered to the charities in Kind and there is complete transparency in terms of fund utilization to create a trustworthy donor experience. The platform is available to donors globally and supports INR and USD as currencies today for donations.

• Direct and oversee the software engineering function in developing, releasing, and support of Webex integration applications and security platform applications. Manage Headcount, deliverables, schedule and cost for the organization under scope.• Manage and optimize Development engineering practices in a fast-paced agile environment. Responsible for Release schedule, technology roadmap, product quality and project reviews. • People management responsibilities including hiring talent, professional growth of direct reports, building new teams and vendor resource management• Work closely with enterprise architects and department leadership teams to explore new technologies and promote an agile culture• Prioritize and execute on the product roadmap in support the overall business strategy. Define and execute on a technology roadmap in support of the Business roadmap. Envision and communicate product strategy and functionality. • Collaborate with the respective stakeholders, including Product management, UX, Technical support, services teams, and vendors in ensuring well-defined technology roadmap.• Advance architecture, process, and tools through innovation, cutting edge technology and research• Drive continuous improvement and promote automation of tools, processes, and technology to allow for greater engineering throughput, quality and capabilities.

• Lead a virtual group of auditors and program managers in the certifications organization. Responsible for the planning and implementation of the QMS program for India as a site along with Engineering globally. Led the teams to successful re-certification for 7 successive years while playing role of Corporate Host during External audits.• Oversee compliance and internal quality audit functions across all functions in India: Engineering, HR, OPS, Services, Supply chain, Sales and IT. • Conceptualized and led building of a digitized platform for modelling Business maturity measurements. Drove the implementation of business intelligence platform based on key business indicators and metrics.• Work directly with key functional leaders to drive outcomes from quality initiatives. Employ structured CAPA, process optimization and process re-engineering approaches to drive operational excellence and cross-functional systemic change based on assessment trends and SWOT analysis. • As a corporate quality group, own the core processes and policies required to achieve certifications towards standards and maintain a high degree of operational excellence. • Mentor incoming auditors and program managers. Responsible for cross skilling team based on the strategic imperatives.

As the India Site Program lead for the team my responsibilities include:● Planning and auditing various functional organizations within Cisco.● Regularly report program progress, trends, risks, mitigation to management● Prepare and maintain audit and functional training and supporting materials to support the functional audit program.● Recruit, train and maintain a dedicated and volunteer auditor pool and quality champions● Work cross-functionally across Cisco organizations (such as Sales, Marketing, Engineering, Supply Chain, HR, IT and Services) to drive and enable systemic change in business policies, processes, and programs.● Ensure that processes are relevant, correct and compliant

• As scrum master coached the teams and coordinated their sprint activities.• As Program Manager, was responsible for planning and coordinating releases for 2 contact center products. Responsibilities include OEM partner engagements/management, EFT, Alpha and Solutions team engagements, Program reviews, internal audits to ensure process compliance, engagement with product management, engineering, QA, manufacturing, localization, documentation, and other functions associated to the programs.

• As Engineering Manager handled 6 key modules (Java/J2EE based) of the product as well as a 7–8-member team. Responsibilities included hiring, promoting, and making all other personnel decisions, resource and budget planning, customer relationship management, the integrity of development processes, and the overall timeliness of programs.