Aakriti Gautam Email & Phone Number

Santa Clara, California, United States

San Francisco Bay Area

TECHNICAL ACCOUNT MANAGER | SOLUTIONS ENGINEER | CUSTOMER SUCCESS ENGINEER | TECHNICAL MARKETING ENGINEER | SOFTWARE TEST ENGINEER | PROGRAM MANAGER Served as trusted technical advisor for more than 120 accounts across all different verticals, hospitality, healthcare, technology, oil and gas, logistics, financial and more.Assisted key customer champions, from functional owners to C-level executives, particularly regarding Netskope platform best practices into our Security Service Edge (SSE) experience.Advised and assisted customers with best practices and policy configurations of CASB, SWG, Zero-Trust Access, DLP, Cloud Firewall and Threat Protection and, recommended additional features that can be leveraged to increase their security posture.Resolved customer inquiries and complaints requiring management-level escalation.Delivered Customer Success Plans, Value Realization Plans, Product demo and quarterly Business Reviews and recommended changes in accordance with Netskope and in general security best practices.Utilized extensive knowledge of analytics and business intelligence to advise customers on maximizing their utilization of Netskope platform, enabling them to gain valuable insights from their data using Netskope Advanced analytics tool.Conducted technical workshops and live troubleshooting sessions to provide resolution of the reported issues.Implemented and managed a training portal and Customer Experience doc to improve onboarding process for new employeesImplemented strategies to enhance revenue growth in existing accounts by maximizing upsell, cross-sell, and expansion potentialTrained a team of new hires and junior employees and provided them actionable and timely feedback to help them growMaintain customer satisfaction by promptly informing them about updates and upgrades to the product and services.Analyzed customer requirements, suggested solutions using various public cloud- AWS, Azure, Google Cloud Platform services.

Santa Clara County, California, United States

Worked with software development and Quality testing team members to design and develop robust solutions to meet customer requirements for functionality, scalability and performance.• Identified and troubleshooted customer issues using understanding of TCP/IP, including reading packet captures and understanding of modern authentication frameworks and platforms (e.g. SAML, SCIM, Okta, Azure AD etc.).• Resolved technical issues using Shell Scripting-bash, Perl and understanding of common Internet protocols (e.g. HTTP, SSL/TLS, DNS, FTP etc.)• Reviewed product specifications and wrote test cases, developed test plans in Beta/Production environment.• Contributed in building a flexible and scalable automation solution by designing test plans with clear separation of functional, integration, regression, and exploratory tests to ensure application quality.• Automated thousands of tests of various components of the product using Selenium, REST API, data structures in Python and SQL; have in-depth knowledge of CI/CD using Jenkins.• Member of Tiger team responsible for reproducing & debugging issues in Production deployments and replicated customer environments.• Built the whole automation framework and have in depth knowledge of CI/CD using Jenkins.• Created/Deployed a whole new testing stack on VCenter and migrated a stack from VCenter to KVM.• Deployed the application on a server environment using Docker containers and Kubernetes clusters.Automated test cases in Python to test APIs and interfaces and used tools like Selenium to build functional test automation.Worked with developers and Product Management to understand requirements and design documents.Created test plans, automated and executed test cases for functional testing.Worked on QA processes – understanding requirements, test plan development, maintaining/updating test cases in test repository and test execution.

Plano, Texas, United States

Develop Coded UI tests within Visual Studio on .NET Framework using C# language.Create SQL connections within Coded UI to validate data.Manage identified issues; work with developers to provide resolution; Develop test plans to ensure thorough testing.

Los Altos, Ca

• Automated functional test cases using Automation tools like Selenium, nosetest with python.• Designing and setting up continuous integration solution for security tests using Nessus and Jenkins.• Validate the services involved in Service Oriented Architecture and Distributed systems.

Analyzed an Electronic Private Automatic Branch Exchange (EPABX). Demonstrated Arterisk PBX Creation and Configuration. Also presented working of IP PBX

Noida Area, India

Studied Wireless Local Area network systems that included Physical and MAC layer concepts; Captured and analyzed 802.11 (WIFI) packets using sniffer tools like Wireshark;In depth analysis of different frames & frame structure- management frames, control frames and data frames transmitted over the air.

Master Of Science - Ms, Telecommunications Engineering

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, 3.98

Electronics and communications