• Supervised 4-member teams in the implementation of client requirements by formulating code solutions and clearing various testing stages to implement 3 projects, generating approximately $4M for the company.• Executed an automated user access mechanism, by analyzing data for 16K users using SQL, which optimized database memory usage and eliminated manual efforts in follow ups for those users.• Analyzed more than 30 code modules and successfully tested each module to execute a compliance project within 2 months, thus avoiding $2M for client in potential fines.• Presented proof of concepts to clients, by leveraging industry and business knowledge, coding skills and collaborating with team members, thus procuring a new project worth $9M for the company and adding value to client’s business.

• Reduced call handling time of Customer Care Professionals (CCPs) by implementing "contact continuity", resulting in better customer experience and savings of approximately $49K per year in call costs for the client.• Collaborated with cross functional teams, by leveraging system knowledge and code analysis, to successfully introduce a new offer for customers, which reduced the APR based on credit history.• Created an organizational knowledge base portal where team members could share tips, tricks and best practices and refer to them in future, resulting in an 80% reduction in quality issues.

• Studied the delay in submitting time sheets and created an efficient reminder tool, thus decreasing the default rate by 85% and saving $219K in lost revenue.• Maintained the code base of the entire system by overseeing 6-member release management team.