Akshay Garg Email & Phone Number

Pleasant Hill, Ca, Us

Oakland, California, Us

Pittsburgh, Pennsylvania, Us

# User research: Analyzed website usage data to identify pain points in the entire ticketing journey. Presented the findings to senior management and the Board to build alignment and budget approval for modifications.# UI/UX Improvements: Streamlined the ticketing process by modifying the UI/UX (such as remove distractors, reduce redundant steps, make UI more intuitive and changing CTA button placement). Special emphasis on mobile web UX since the majority users were accessing website on mobile. All initiatives put together lead to xx% increase in the conversion rate and xx% reduction in customer support calls.# GA4 Transition: Identified the user journeys and related metrics to be tracked across the e-commerce website. Prepared tagging plan and naming convention to collect data and lead data-driven feature building.

Seattle, Wa, Us

Streamlined Data Platform: Created strategy roadmap to improve user event data collection and retrieva from 150M+ prime gaming users. Validated solution through pilot MVP for launch of ‘tem detail pages’ which reduced development time by x weeks and atleast x days/month in analytics report by codifying tribal knowledge, eliminating detailed analytics PRD requirements, and providing clear actionable requirements.

Sg

Product Launch: Revamped and launched two news & lifestyle products with 1MM+ users. Managed cross-functional team to deliver upgrades across front-end and back-end for desktop web, mobile web, Android and iOS apps; project spanned 20+ epics and 5000+ JIRA tickets - biggest product upgrade in 6 years.ML Driven UI/UX Revamp: Led UI/UX transformation by introducing infinite scroll, intuitive gestures, and data-driven AI/ML recommendation widgets. Increased user engagement and ad impressions by xx%.

Mountain View, Wy, Us

Mumbai, Maharashtra, In

- Lead and work with multiple teams across multiple geographies- Cross functional leadership and collaboration with Marketing, Engineering, R&D, Sales, Procurement, Training to bring about digital transformation- Product Management: Lead Generation Portal, ML based Design Tool, Adaptive AR based Training Mobile App, Sales CRM, Automated Costing & Proposal Generator, etc- Create product roadmap, user journey maps, wireframes, algorithms and business logic. - Innovation Ambassador

Mumbai, Maharashtra, In

- Scaled the start-up to become India’s 5th largest solar rooftop company by delivering exceptional customer service. Drove repeat orders and referrals to an all-time high- Managed multiple stakeholders including MDs and CXOs, product & engineering, procurement, legal, govt. agencies, etc across customers and external vendors- Started and managed P&L of new business line. Build an empowered team by investing in its growth- Build products by leveraging Machine Learning/Deep Learning. Increased generation efficiency through predictive scheduling- Reduced report generation effort through robotic process automation

New Delhi, In

- Worked in large team. Analyzed large real-time data stream for quick decision making required for power plant operation- Enhanced user experience by improving UI for power plant operation interface- Enabled quick decision making by creating new analytics dashboard. Constantly upgraded and introduced new parameters and charts based on user feedback and usability testing- Improved operating profit significantly by developing real-time analytics for generation management- Surpassed accuracy of state-of-the-art ML models in predicting solar electricity generation

Master Of Science - Ms, Product Management

Bachelor'S Degree, Electrical Engineering