Develop and maintain a broad understanding of business process and information requirements across a range of enterprise-wide applications and support how these applications can efficiently & effectively be changed or utilised to meet identified business requirements. In addition, this role identifies opportunities and implement process and technology improvements.• Develop and maintain SME knowledge in the portfolio of supported applications• SME knowledge in application configuration (Landscape Rating Engine and Landscape Workflows)• Modify, configure, and administer application and associated interface changes• Provide input into the translation of business requirements into technical designs and specifications suitable for vendors or others to provide accurate quotes/estimates and on approval, design & implement.• Maintain appropriate documentation of applications and associated interfaces• Provide 2nd level fault analysis, incident and problem management on applications and their interfaces, escalating where appropriate (JIRA/ServiceNow)• Solve complex problems effectively and escalate issues appropriately.• Coordinate technical resources to ensure timely and quality application release and change outcomes• Manage time and resources effectively in a climate of competing priorities.• Lead, influence and engender co-operation at all levels.• Provide input into support operational models, SOPs, processes and procedures and BCP/DR plans• Maintain vendor relationships• Participate in projects and initiatives supporting appropriate transition into operationsProjects:Application configuration / Implementation tasks for the 'Product Staircase' to improve RAA's competitiveness in the market introducing new choices of Motor Insurance policies.Application configuration / Implementation tasks for the 'Customer Communications Management' (CCM) project into Landscape – enabling RAA to decommission previously used Thunderhead and Dispatch Proxy.

Providing implementation services and end-user training are key aspects of my role. Making sure that the set up and configuration of the application are aligned with the client's business model and goals, to ensure project governance is applied in a consistent way throughout the organization.• Expert knowledge in Project & Portfolio Management applications Principal Toolbox / Fortes Change Cloud & the strategy management application Amplify-Now.• Work with global customers to scope implementation requirements and assist with statement of works. • Implement solutions, including business requirements gathering.• Product configuration, product based report template development using advanced excel features. • Responsible/key person for providing application support to a wide range of customers. • End-user training and conduct workshops for customers. Provide professional services and consultancy services.• Work with customers to resolve issues experienced with the application. • Trouble Ticket management throughout the ticket life-cycle within agreed SLAs. (JIRA and Zendesk)• Maintain a document repository of application configurations and troubleshooting guides. (Confluence) • Provide feedback to the development team to propose product enhancements.• Ongoing testing on product features (new/improvements) bug investigation and manual testing.Principal Toolbox (Fortes Change Cloud) is a Project, Portfolio and Programme Management software with an intuitive user interface and dashboards. It combines real-time status information with automated reporting and communication features. This is also Project Portfolio Management (PPM) tool of its kind to combine PRINCE2 and Agile methods in the same project.Connexion Systems is a Sister company of Amplify-Now Pty Ltd

Holding sole responsibility of operations and maintenance of Millennium OMS applications running in Tullett Prebon UK & USA. Maintaining live operations of three different Swap Execution Facility (SEF) production systems with up-time of 23 hours per day from a Service Delivery Management perspective. • Release management and operations support service delivery. (Taking care of RFC/ECC procedures)• Handling live system operations for all OMS (order management systems). • Production issue and incident management (JIRA, ServiceNow). • Acting as the key 'go to person' responsible for production and test systems. • Alerting and system monitoring (Evolven, Geneos)• Application Support adhering to SLAs. • Liaising with external vendors related application issue resolution.• Change Management. Participating in CAB meetings and related planning activities.• Liaising with Markets Admins, FIX support teams regarding daily operations and issues. • Creating technical documents (Confluence), reports according to project & client needs.• Suggesting improvements & implementing best practices related to system operations. • Client training and development.

Attached to the Global Technology Operations unit handling live operations of clients running the millennium trading platform. Specialized on overlooking post go-live operations and system maintenance, troubleshooting and upgrades categorized as L2 Application Support. Effectively managing L1 support/monitoring teams and call desk services. Being placed onsite at global client operations sites at a consultancy level for short and long term client requirements.

• Post live system operations and maintenance (Linux based distributed systems coupled with Oracle databses)• Release Management.• Production issue and incident management. • Team Management & Leadership. • Application Support adhering to SLAs. • Support activities throughout different phases of the SDLC. • Change Management.• Technical Project Management - Agile/SCRUM.• Client training on system operations. • Creating technical documents, reports according to project & client needs.• Suggesting improvements & implementing best practices related to system operations. • Low latency automated trading systems / distributed systems implementation.• Expertise in trading systems, smart order routing systems, Surveillance systems, clearing and depository systems.

Temporarily switched to Project Management in order to gain relevant exposure. Additional responsibilities added to current job profile.* Plan and manage smooth delivery of Software Implementation & Strategy.* Assign Project team resource scheduling & allocation and handle clients’ requests & escalations.* Review and assess on clients’ change of requests that could potentially impact on delivery schedules.* Following SCRUM - Agile methodology for project management.* Provide clear and concise visibility management and project teams on project implementation status.

MillenniumIT is a member of the London Stock Exchange Group, and a premier technology solutions provider serving the global capital markets industry. The Company's products currently powers exchanges, depositories, brokerages and regulatory bodies in the United States, Europe, Africa and the Asia-Pacific region."System Support Engineer" possesses the ability to perform day-to-day local application support activities of a particular support team from an operational perspective. Key tasks performed:• Performing day-to-day local application support activities of a particular support team from an operational perspective.• Working with Account Managers/Project Managers in production system issue handling.• Change Control (CC) preparation & execution / Component integration tasks.• Ability to perform all activities of the release process & delivering to clients.• Understanding of the Capital Markets domain as well as the client support is provided, in order to carry out their work effectively. • Providing support for user acceptance testing (UAT) procedures.• Conducting performance testing, fault tolerance testing etc.• Providing with web-logic server related applications.• Answering instant queries raised by clients.• Providing support for project delivery (Go-Live) activities.• Running operations in live systems.• Instant troubleshooting & analyzing of production system issues.• Coordinating with different cross functional teams to achieve targets.• Preparing technical documents in a professional manner.• Visiting client sites to provide on-site support.(Short term/Long term)• Visiting client sites to install new releases, testing and training.• Ensuring up time of the trading system at client sites.

Joined MillenniumIT Software and planned for a long term career by starting off in the Capital markets Support unit, gaining the ability to perform day-to-day local application support activities of a particular support team from an operational perspective.Achieved a satisfactory level of confidence in the job role, showed exceptional communication and customer facing skills and was picked to be one of the Onsite-Support Team members to look after post go-live operational support for a major client in Mumbai, India.

Reporting directly to Director Business Operations – Live Operations Millennium IT. Acting in the capacity as Consultant/Senior Systems Support Engineer, performing such duties and responsibilities consistent with the position, together with such other duties as may be assigned time to time holding sole responsibility of operations and maintenance of Millennium OMS applications running in Tullett Prebon UK & USA. Maintaining live operations of three different Swap Execution Facility (SEF) production systems with up-time of 23.5 hours per day. • Release management and operations support service delivery. (Taking care of RFC/ECC procedures)• Handling live system operations for all OMS (order management systems). • Production issue and incident management (JIRA, ServiceNow). • Acting as the key 'go to person' responsible for production and test systems. • Alerting and system monitoring (Evolven, Geneos)• Application Support adhering to SLAs. • Change Management. Participating in CAB meetings and related planning activities.• Liaising with Markets Admins, FIX support teams regarding daily operations and issues. • Creating technical documents (Confluence), reports according to project & client needs.• Suggesting improvements & implementing best practices related to system operations. • Client training and development.

Stationed at Lima, Peru as a Consultant - Application Operations for BVL, setting up system operations facilities, handling client training on system operations for a period of 3 months.This is the first to go live Millennium trading platform in South America.

Kotak Anchored, Ace Derivatives and Commodity Exchange Limited is a screen based online derivatives exchange for commodities in India. I was one of the pioneer team members who was placed on-site at the client site to handle post-go live system operations and form a client operations team from the scratch training and mentoring them. One of the challenging but interesting projects I handled. Specially this has been my first experience with Derivatives Exchange. I was living in Mumbai working at ACE for a period of 6 months as an Application Consultant representing Millennium IT. I had to handle post-live operational activities & application support for the automated trading system. Apart of work, I got an opportunity to blend with the Indian culture and make some good friendship with colleagues.• Release Management and handling periodic upgrades.• Handling live system operations in Exchange system, Surveillance system and Clearing system. • Production issue and incident management.• Acting as the key 'go to person' responsible for production and test systems. • Application Support adhering to SLAs. • Liaising with Business Teams and client temas regarding daily operations and issues. • Suggesting improvements & implementing best practices related to system operations. • Managing and training a new operations team who could handle system operations after handover.

• Acting as the contact point of the customer, analyzing and resolving issues (mainly using SQL, PLSQL, Linux).• Using the expertise product knowledge to monitor and troubleshoot technical issues related to Telecom billing mediation platform running based on AvaBill Customer Care & Billing System.• Building good customer relationship.• Working with a professional team and aligned to standards.• Acting as the middle person between hard-core techies and real world operations.• Enhance the knowledge on the software product and support to run clients business with minimum issues by managing & resolving them appropriately.