Aalaa E. Email & Phone Number

Giza, Giza Governorate, Eg

Cairo, Egypt

• Investigating and assessing alerts for potential money laundering risks in the Bank.• Ensuring efficient identification, monitoring and investigating of suspicious activities andtransactions or money laundering alerts.• Ensuring timely, efficient reports of suspicious transactions to AML Compliance Officer & AMLUnit at central bank of Egypt.• Ensuring that all investigations are completed in a timely and efficient manner.• Requesting customer SOF documents to meet internal standards & industry regulation.• Maintaining client information in accordance with the Data Protection policy.• Reviewing high-risk compliance areas for effectiveness in reducing the noncompliance withapplicable laws, regulations, and policies.• Ensuring that the internal policies are developed in accordance with the regulatorsrequirements and containing the necessary information and monitoring the implementation ofthe internal policies and controls.• Reviewing customer transactions, including ACH transfers, wires, and cash account activity toidentify any unusual patterns associated with money laundering, fraud or terrorist financing.

Giza, Al Jizah, Egypt

Giza, Al Jizah, Egypt

Giza, Al Jizah, Egypt

Giza, Al Jizah, Egypt

• Handling complaints, providing appropriate solutions and alternatives within the time limits,and following up to ensure resolution.• Resolving product or service problems by clarifying the customer's complaint; determiningthe cause of the problem; selecting and explaining the best solution to solve the problem,expediting correction or adjustment.• Selling products and services.• Providing best service to customers to achieve highest level of customer satisfaction.

Al Jizah, Egypt

• Handled and followed up all customer inquiries, requests, and complaints.• Offered the company product and made sure that the client had all the benefits.• Built a strong base of prospects, maintain productive relationship with partner's staff.• Achieved sales target, identified clients' needs and promoted solutions based on companyproducts.

Dokki

• Drafted legal memorandums for the litigation cases. • Reviewed several contracts for our clients.• Attended court hearings.