Aalaa E. Email & Phone Number

Giza, Giza Governorate, EG

Cairo, Egypt

• Investigating and assessing alerts for potential money laundering risks in the Bank.
• Ensuring efficient identification, monitoring and investigating of suspicious activities andtransactions or money laundering alerts.
• Ensuring timely, efficient reports of suspicious transactions to AML Compliance Officer & AMLUnit at central bank of Egypt.
• Ensuring that all investigations are completed in a timely and efficient manner.
• Requesting customer SOF documents to meet internal standards & industry regulation.
• Maintaining client information in accordance with the Data Protection policy.

Giza, Al Jizah, Egypt

Giza, Al Jizah, Egypt

Giza, Al Jizah, Egypt

Giza, Al Jizah, Egypt

• Handling complaints, providing appropriate solutions and alternatives within the time limits,and following up to ensure resolution.
• Resolving product or service problems by clarifying the customer's complaint; determiningthe cause of the problem; selecting and explaining the best solution to solve the problem,expediting correction or adjustment.
• Selling products and services.
• Providing best service to customers to achieve highest level of customer satisfaction.

Al Jizah, Egypt

• Handled and followed up all customer inquiries, requests, and complaints.
• Offered the company product and made sure that the client had all the benefits.
• Built a strong base of prospects, maintain productive relationship with partner's staff.
• Achieved sales target, identified clients' needs and promoted solutions based on companyproducts.

Dokki

• Drafted legal memorandums for the litigation cases.
• Reviewed several contracts for our clients.
• Attended court hearings.