Abdullah Aldawsari Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

- Ensure high availability and reliability of production environments.- Support and maintain services by measuring and monitoring availability, latency, and overall system health.- Collaborate with development teams to design and implement scalable Infrastructure.- Develop and maintain monitoring and alerting systems to proactively identify and address issues.- Troubleshoot and escalate production incidents to minimize downtime and improve system reliability.- Continuously improve our infrastructure and processes to optimize scalability and efficiency.- Perform routine maintenance and upgrades as needed to keep our systems up to date.- Contribute to ongoing efforts to improve our security posture and compliance with industry standards.- Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents.

Riyadh, Saudi Arabia

- Managed and maintained servers, ensuring optimal performance, availability, and security across Linux, Windows, and other OS environments.- Performed regular system monitoring, troubleshooting, and performance tuning to maintain high availability and reliability.- Administered network infrastructure, including firewalls to support secure and efficient operations.- Managed user accounts, permissions, and access control policies to uphold data security and regulatory compliance.- Conducted software updates, patches, and backups to safeguard data integrity and protect against vulnerabilities.- Coordinated with cross-functional teams to implement system upgrades, migrations, and configuration changes.- Provided technical support and guidance to end users, resolving system issues and conducting training as needed.

الرياض السعودية

- Provided frontline technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.- Diagnosed and resolved technical issues by guiding customers through troubleshooting steps and providing timely solutions.- Maintained documentation of support cases, resolutions, and follow-ups to ensure quality service and continuity.- Collaborated with engineering and product teams to address recurring technical challenges and improve product functionality.- Assisted in configuring and deploying software and system updates, ensuring minimal disruption for end users.- Delivered excellent customer service, ensuring client satisfaction and building positive relationships.- Educating end-users about new systems.- Conducted technical training sessions for technicians and staff members.

بكالوريوس الهندسة, Information Technology

دبلوم, Communications Technologies/Technicians And Support Services