As the GFOM I establish, implement and manage all MTI field operations policies, procedures and systems to ensure the highest level of field execution, quality assurance, client communication and satisfaction. I also maintain existing business with current clients, grow those business relationships and assist in bringing new clients on board.• Supports corporate goals/KPM’s and assists in the development of standard procedures to implement within all MTI regions; contributes to and participates in team project plan execution• Travels within a global footprint to provide onsite supervision, training and performance audits• Leads internal teams/task forces• Ensures there is adequate in-field support to execute all service work in an effective and timely manner. • Interviews, hires, trains and supervises all Regional Operations Field Managers; augmenting their work when necessary to execute heavy project loads.• Develops and reviews performance of Regional Operations Field Managers• Seeks out and participates in training and development opportunities above and beyond training required by the company for self and staff• Identifies areas for improvement in internal processes and executes on improvement areas and ensure flawless implementation• Analyzes work completed by Regional Operations Field Managers to help define process flows to increase efficiency, eliminate waste, reduce cost and increase productivity• Works closely with the Director of Bus Dev to scope new programs and projects to ensure appropriate capacity, capabilities and processes are in place to execute each program with a high degree of quality and efficiency.• Identify areas of project and program improvement and work with clients and internal teams to continuously improve client services quality and program/project improvement

The purpose of this position is to manage and direct all operational aspects of the MTI field services organization within the East United States and Canada with the ultimate goal of ensuring the highest level of customer service, quality, safety, productivity and cost control. The National Field Operations Manager will establish, implement and manage all MTI field operations policies, procedures and systems to ensure the highest level of field execution, quality assurance, client communication and satisfaction. Operations• Manages the day-to-day activities of each client program and project.• Supports corporate goals/KPM’s and assists in the development of standard procedures to implement within all MTI regions; contributes to and participates in team project plan execution• Tracks individual and regional productivity and quality against KPM’s; reports and resolves discrepancies as appropriate• Resolves all emergency situations which would suspend operations or jeopardize meeting customer expectations and due dates• Travels within a national footprint to provide onsite supervision, training and performance auditsEmployee Management• Leads internal teams/task forces• Ensures there is adequate in-field support to execute all service work in an effective and timely manner. • Interviews, hires, trains and supervises all District Field Managers; augmenting their work when necessary to execute heavy project loads.• Seeks out and participates in training and development opportunities above and beyond training required by the company for self and staff• Identifies areas for improvement in internal processes and executes on improvement areas and ensure flawless implementation• Analyzes work completed by District Field Managers to help define process flows to increase efficiency, eliminate waste, reduce cost and increase productivity• Optimizes scheduling and routing to ensure efficient use of field technician time and minimize indirect costs

* Build Talent – Attract, hire,develop, inspire and retain top talent through proactive successionplanning efforts.* Coach, develop and maximize thesuccess of all Managers and Doctors. * Motivate, inspireand retain all direct reports and Doctors* Ensure capability education isdelivered* Build Capability – Analyze thebusiness and create/communicate clear action plans that optimizeresults and ensure effective execution of all operationalactivities across retail, lab and eye care segments of thebusiness. * Analyze business, create action plansand gain buy-in with store management* Manage profit and expenses* Direct workforce managementactivities* Manage operational execution andbrand standards* Ensure Asset Protection policies andpractices are being followed* Build the Brand – Build a store’senvironment that is sharply focused on consistently deliveringexceptional patient and customer experiences.* Direct a consistent focus indelivering patient and customer experiences* Ensure visual and brand standards areset in accordance with Company direction* Direct the implementation of Companyselling strategies* Lead change and innovation

• Direct all aspects of new store openings across all regions of the US.• Lead all operations of Airport Wireless and Techshowcase locations.• Consistently lead the company in positive sales growth and target attainment.• Mentor all district managers to facilitate better performance and consistency companywide.• Analyze financial statements to improve cash flow and profitability.• Research and evaluate High Tech products for potential inclusion in product mix.• P&L responsible for all locations.

• Direct all aspects of 11 new store openings across all regions of the US.• Monitor and Analyze product mix and merchandising to maximize profitability.• Lead all operations of a District of 16 stores generating over $18mm annually.• Consistently lead the nation in positive sales growth and target attainment.• Mentor all peers to facilitate better performance and consistency companywide.• Recruit, hire and train a team of over 125 sales and management personnel.• Analyze financial statements to improve cash flow and profitability.• Research and evaluate High Tech products for potential inclusion in product mix.• P&L responsible for the District.

• Supervised all aspects of store sales and operations.• Managed procurement and inventory of all merchandise.• Researched and evaluated High Tech products to submit for inclusion in product mix.• Recruited, hired and trained a staff of 10 sales and management personnel. • Monitor and analyze employee performance to improve sales and productivity.• Record Sales for 2005• Record Month March 2005 (Still Stands)• P&L responsible for the store.

• Consult with Customers to develop IT Need Assessment.• Supervise plan, design and build of customer IT Network.• Implement all aspects of LAN and WAN design.• Install, test and configure all network appliances, routers, switches and P.C.’s. • Manage schedule and budget to secure profitability on each assignment.