Welcome guests, coordinate shipping of mail and packages, sorting out incoming mail, answer telephone calls, reserve conference rooms, use quick-thinking to solve urgent problemsCommunity management (Facebook and Twitter messages) during the 2018 and 2019 festivals, and when need in 2020 : Osheaga, ÎleSoniq, Heavy Montréal, LassoCommunicate with various departments to gather information needed by clients or employeesWrite email templates (EN/FR) for specific situations at the box office, review textsManage employee and guest credential lists for all 2021 Stanley Cup playoffs in collaboration with the security department to ensure NHL COVID-19 protocols are respected

Write email templates for general situations at the box officeCommunicate information to clients and solve problems in an effective wayAdapt to unforeseen situations

-Write articles for LesAffaires.ca (blog)-Develop content for the newsletter and social media-Write articles and create content for a magazine celebrating the Institute's third year of existence-Contribute to the organization and success of training programs-Participate in the organization and success of a special guest conference as well as a networking cocktail event-Participate in promotional events-Collaborate with team members to create promotional content-Prepare learning material