Ali Alhami Email & Phone Number

Libya, Tripoli

* Establishing the network environment by designing system configuration, directing system installation, defining, documentation and enforcing system standards.* Maximizing network performance by monitoring performance, troubleshooting network problem and outages, scheduling upgrades and collaborating with network architects on network optimization. * Securing network systems by establishing and enforcing policies, and defining and monitoring access.* Reporting network operational status by gathering and prioritizing information and managing projects.* Upgrading data network equipment to the latest stable firmware releases.* Configuring and install new various network devices and services (e.g routers, switches, wireless AP, ASA (adaptive security appliance), firewalls and WSA (web security appliance).* Configuring hosted IP voice services.* Provide Level 2/3 support and troubleshooting to resolve issues.* Work within established configuration and change management policies to ensure awareness, approval and success of change made to the network infrastructure.* Select and implement security tools, policies and procedures in conjunction with the company's security team.* Liaise with vendors and other IT personnel for problem resolution.

Tripoli, Libya

Tripoli, Libya

*- Supporting and managing all the technical applications (i.e: Petrel, Geoframe, Kappa, winlog, etc..) & commercial applications (HRB, Sun, Maximo, etc..) *- Provide Licenses for required G&G applications.*- Performed on site and in-house bench scale testing, data analysis and reports. *- Purchasing new Applications & new licenses. *- Install new updates and upgrades.*- Coordinating our Petrel onsite support.*- Maintained weekly to bi-weekly visits with management to review progress and activities.*- Shared knowledge about problems and resolutions with client workstation users and Client Support Team.

Tripoli, Libya

*- Help Desk Desktop Support (Level 1&2).*_ Installation of computer software and hardware.*- Training employees on how to use the computer software.*- informing management about the latest technology to expedite completion of daily activities.*- Assisted users with technical concerns via telephone and on-site visits.*- Provided day-to-day support for more than a 100 users.*- Setup and configured network printer to include TCP/IP configuration.

Tripoli, Libya

*- Visit customer sites and conduct training for their employees.*- Install computer software and hardware at customer sites.*- Give advice to customers on new technological improvements.*-Troubleshoot technical problems.*- Provide continual support for end users.*- Respond to all kinds of technical requests in a timely manner.*- Planned, installed, and administered small office networks.*- Installed and configured networks and desktop software, setup profiles, planned upgrades.