Alison Campos-Granados, Mba, B.Eng. Email and Phone Number

Promoted to the highest sales position within SMB at Fully Managed as an Account Executive. I enjoy the challenge of understanding diverse client needs and delivering tailored solutions. Building trust, driving results, and supporting client success is not just my role—it’s my passion.

▪ Talked to over 60 customers daily to generate opportunities and built a robust pipeline.▪ Actively listened to more than 450 customers per week, conducted needs analyses, and rapidly identified and recommended solutions that meet their current and future needs and objectives.▪ Increased cross-selling and upsold from 10% to over 200% compliance.▪ Acted as a point of contact for our field sales force, customers, and finance whenever they have inquiries regarding new product launches, product availability, inventory levels, order process systems, pricing, product returns, payment inquiries, and new account setups.

• Worked alongside the store's General Manager and Online Manager.• Picked, checked and shipped out orders to customers following the company's online procedures. • Worked with Shopify, Shippo and other delivery services.• Answered customer emails and phone calls to promptly address issues or feedback, focusing on relationship building and customer service excellence. • Maintained customer service Standard Operating Procedures.• Tracked and logged customer issues and shipping discrepancies to report and develop solutions.

▪ Delivered world-class customer experience and developed strong relationships with over 50 customers per day.▪ Adapted all the gym services to the new needs created by COVID.▪ Worked with over 20 contractors and trades that provide maintenance or inspection and reparation services to the building/gym.

• Greet customers and assist with questions and recommendations• Take and fill bakery orders for customers• Answer customers inquiries about baked goods including food ingredients and cake designs• Arrange baked goods in display cases, on shelves and counters• Ensure displays are filled with product and not low on merchandise or empty• Ensure that work areas are ready to service customers by cleaning surfaces, equipment, and floors• Follow all food safety and sanitation procedures established by the company and other regulatoryagencies• Perform any additional duties assigned by Department Leaders

▪ Oversaw the sales cycle of over 50 new accounts, from lead qualification to client acquisition.▪ Increased the client base by 10%.▪ Led 100 contract negotiations for new services and product plans, growing the assigned existing accounts by cross-selling and up-selling.▪ Worked closely with Marketing to develop and implement campaigns and provided feedback to maximize impact.▪ Developed effective business presentations for over 100 small and medium businesses.

▪ Implemented a process and system to reduce the vendors’ registration process from 45 days to 8 days.▪ Registered over 100 suppliers in our approach while following the policies and procedures of our department.▪ Completed over 100 credit application forms sent by our potential suppliers.▪ Processed orders to purchase office supplies for the Supply Chain department

▪ Planned and controlled costs and expenses to allow the company to invest in newopportunities.▪ Performed bank reconciliations to prevent and detect fraud and identify accounting andbank errors.▪ Conducted unannounced cash counts to check if there had been any undocumenteddisbursements or fraud.

• Served as a liaison between the company, the customer and car insurance companies• Ensured that the parts requested by the car insurance companies were correct, to guarantee the repair of the vehicles and achieve high customer satisfaction• Followed up with customers regarding payment methods and outstanding invoices• Maintained key customer databases and order input systems• Operated the cash register and collected payments from customers• Earned management trust by serving as key holder, responsibly opening and closing the shop