Aaliyah Darman Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

• Manage booking requests and quotations for Air Menzies International, ensuring timely responses and accurate rates for clients.• Coordinate with airlines and overseas agents to obtain competitive rates and updated shipment details until departure.• Facilitate communication between clients and airlines for door-to-door services and handle ad hoc rate negotiations.

City Of Johannesburg, Gauteng, South Africa

• Managed and resolved customer complaints, ensuring high satisfaction levels.• Sold products and placed customer orders efficiently on the computer system.• Identified and escalated issues to supervisors for prompt resolution.• Provided exceptional product and service information to customers, enhancing their experience.

City Of Johannesburg, Gauteng, South Africa

• Assisted passengers with ticket sales, bookings, and flight changes at FlySafair in Johannesburg.• Managed flight delays, cancellations, and excess baggage payments with a focus on customer satisfaction.• Handled confidential information, recorded stock, and performed general administration tasks.

City Of Johannesburg, Gauteng, South Africa

• Managed gate control and ensured on-time departure for flights.• Supervised all departments during flights to ensure smooth operations.• Compiled daily and monthly reports to track performance metrics.• Assisted with training when required to improve team efficiency.