Aaliyah Diaz-Lugo Email & Phone Number

Charlotte, North Carolina, United States

Conduct daily assessments of a minimum of 3-4 customers' homes, ensuring thorough evaluation of cleanliness standards and identification of areas for improvement, thereby enhancing service quality and customer satisfaction consistently. Train and mentor 6 new employees annually on company processes, including the steps in cleaning procedures, efficient time management strategies within a home, and the proper utilization of chemicals and equipment we need to succeed resulting in uniform excellence across the entire company.Maintain a Cost of Goods score at or below the 62% expected on a daily basis contributing to the company’s financial objectives while ensuring optimal profitability.Diligently update customer information, including specific rooms to be cleaned, preferred cleaning products, and priority areas, ensuring personalized and tailored service delivery aligned with each customer's unique preferences and requirements.

Interacted with a minimum of 50 to 80 customers on a daily basis, proficiently taking their orders and providing detailed explanations of menu items, resulting in enhanced customer satisfaction Implemented a new system behind the barista bar to expedite drink orders, enabling the team to consistently meet the company's goal of delivering beverages within 5 to 10 minutes, resulting in improved customer service and satisfaction while maintaining efficiency during peak hours.Performed thorough pre-shift and post-shift duties to ensure the preparation and cleanliness of the store, including stocking inventory, organizing workstations, and sanitizing equipment, thereby setting the stage for smooth operations and a welcoming environment for both staff and customers.Collaborated closely with team members during high-demand periods, orchestrating a harmonious workflow that enhanced camaraderie and morale, resulting in a positive work environment and consistently efficient service delivery.

Data Analytics

Cultivated skills in the collection, transformation, and organization of data in order to draw conclusions, make predictions, and drive.

Education record