Aaliyah Johnson Email & Phone Number

Achievement-driven and enthusiastic professional with more than 6 years’ travel agency and corporate travel support experience. Admirable reputation of working competently in a team environment. Possess strong sense of urgency as well as flexibility to change and adapt whenever desired. Unbeatable ability to multi-task during peak seasons and anticipate client needs through refined listening skills. Well-versed in providing technical support and assisting clients using the Company’s travel reservation system. Knowledge of best practices within the travel industry and solid background in airline reservation support.

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  Travel Agent

  Liberty Travel

  Jan 2010 - Present - Portland, Maine Area

  ➜ Customer Service: Responded to client’s questions, concerns and billing inquiries with highest degree of professionalism; also assisted clients with reservations, transfers and changes; secured new client sales and retention through exceptional customer service. Apart from that provided clients the best travel package deals along with offering prompt, accurate and courteous service to clients.➜ Administration: Provided unparalleled service to travelers by providing prompt, accurate and professional communication, tracked unused e-tickets for exchange toward future trips and personal expenses, helped determine the most efficient way to make flight connections, made transportation arrangements to and from airports; also made air, car and hotel reservations for individual/group travel in compliance with corporate travel policies.Key Accomplishments✔ Set an excellent example for co-workers by consistently working hard for the betterment of the company and as a result earned full medical, dental and vision benefits in only 6 months after joining.✔ Contributed to the department’s effectiveness by offering applicable information and practical suggestions and earned four (4) complimentary “Fun Ship” cruises a year.

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  University Of Maine

  Geography