Collaborate with fellow board members to develop and implement strategic plans.Lead initiatives to connect with the target market and generate sales, focusing on reaching 500 map sales per month and 20 annual memberships per month.Contributed to the development of a patent-pending product and an accompanying app to enhance the initial product concept.Spearheaded the creation of licensing agreements and the development of a marketing plan targeted at educational institutions and museums.Provided feedback and recommendations for the company's website and marketing strategy, resulting in improved user engagement and sales performance.Participated in advisor Q&A discussions, sharing insights and collaborating on strategic initiatives to achieve company goals.

In my role, I lead tech sales efforts, foster strong customer relationships, and tailor solutions to meet client needs, all while demonstrating a keen ability to understand and act on customer insights. I provide support through various channels such as email, chat, phone calls, and video conferencing to promptly address customer inquiries and resolve issues. Additionally, I manage end-to-end design projects, ensuring alignment with client objectives and timely delivery, while showcasing strong multitasking and organizational skills. My technical proficiency involves developing UX/UI websites, using coding languages such as JavaScript, HTML, and Shopify Liquid, and showing an ability to learn new systems. I also research technical and software issues to identify trends for early detection and repair, as well as remotely install/troubleshoot software and upgrades, repair databases, and remove software viruses. Lastly, I provide exceptional customer support through live chat, email, and video calls.

I worked as a Customer Service Representative for Nike, where I provided exceptional customer service to Nike clients by addressing inquiries and efficiently resolving issues. My responsibilities also included managing and processing customer orders to ensure accurate and timely fulfillment. I utilized CRM systems to close sales and purchase orders, maintaining accurate records and enhancing customer relations. Additionally, I provided technical support for Nike's online platforms, assisting customers with navigation and troubleshooting. I effectively communicated with my colleagues and supervisors using Zoom and Slack to ensure smooth collaboration and efficient teamwork.

During my time in this role, I was responsible for managing client communication and ensuring that their needs were met effectively. This involved acting as the primary point of contact for clients and maintaining clear and concise communication to minimize errors and enhance customer satisfaction. Additionally, I handled freight sales, negotiated terms, and managed client expectations, showcasing a solid understanding of sales techniques and exceptional customer service skills. My role demanded a strong focus on building and maintaining positive relationships with clients, while also demonstrating an ability to effectively navigate negotiations and secure favorable deals. I also designed the email marketing campaigns and sent them out to clients and potentials clients.

Responsibilities include:• Delivered quality customer service to staff and customers.• Supervised administrative staff, driving front office operations and continuous workflow.• Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.• Led meetings, keeping staff informed of changes or new requirements in policies and procedures.• Resolved issues with departments regarding business office procedures.• Collaborated with IT department to order and maintain computer technology.• Oversaw travel management structure to facilitate business travel.• Liaised between departments to accomplish tasks requiring many stakeholders.• Leveraged multi-line phone system to answer and transfer calls to staff members.

Responsibilities include:• Advised clients and responded to inquiries about financial matters in person and via phone, email, Web site and Internet chat.• Reviewed changes to financial, family, or employment situations to determine if changes to existing debtmanagement plans, spending plans, or budgets are needed.• Explained loan information to clients, such as available loan types, eligibility requirements and loanrestrictions.• Analyzed and collected customer information to prepare product or service reports.• Referred unresolved customer grievances to designated departments for further investigation.• Obtained and examined relevant information to assess validity of complaints and determine possiblecauses.• Navigated multiple computer systems and applications and utilized search tools to find information.• Met deadlines while maintaining high-quality deliverables.• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions andtransactions.• Handling inbound calls of up to 70 or more customers per day

I worked as a intern on the Stephanie-Rawlings Black Campaign during my soon-to-be senior year.