Developed owner/tenant relationships by maintaining a 95% and above occupancy rate, resulting in positive resident retention. Managed five residential properties, totaling to 180+ units, by ensuring property and common areas are maintained at a high level through proper vendor management. Supervised a staff of five full- and part-time employees, including concierge and security personnel. Assisted with creating leases, gathering applicant history, credit approvals, rent collection, receipting, preparing deposits, and showcase apartment units to prospective tenants by advertising and marketing for all open listings. Participated in a Lease-Up project on a newly acquired Luxury Multi-Family property, resulting in occupancy of 95% in less than four months.

Efficiently managed two residential properties, securing an average of 8 rental agreements each month. Completed final move-out walk-through for tenants. Introduced and monitored effective lease renewal programs. Carefully screened applicants for tenancy. Communicated effectively with owners, residents and on-site associates. Maintained a sufficient number of units so that they were market-ready at all times. Followed up on delinquent tenants and coordinated collection procedures.

Responsible for greeting patrons, handling transactions and confidential information, explaining services, and answering questions about bank policies. Assisted customers with understanding technology in the branch, and proactively helping them access technology via multiple self-service channels. Preform small clerical work such as, answering phones, data entry, maintaining and updating records, and organizing office work.

Responsible for assisting clients to ensure they have an amazing experience through great service, targeted selling, and product application. Engage in a learning environment, as well as participate in operations, by keeping the store well stocked, well merchandised and hygienic. Responsible for supporting company programs, by monitored hourly/daily sales goals, and exceeding sales goals through teamwork, guidance, and motivation, resulting in positively impacting company financial goals. Partnered with Account Executives to plan and execute in- store events, and maintain visuals and inventory for skincare, haircare, and fragrance.