With over 12 years of experience as a seasoned Operations and Commercial professional, I specialize in optimizing processes, driving operational excellence, and delivering exceptional customer experiences. My expertise encompasses ITIL, PMP, and KPIP certifications, providing a unique blend of technical proficiency, strategic planning, and leadership. I have successfully contributed to the success of organizations across diverse sectors, including real estate, technology, and tourism.Currently, I hold the position of Commercial Operations Manager at the Saudi Tourism Authority (STA). In this role, I oversee the tracking and management of financial transactions and procurement activities through automated dashboards. This enables me to provide real-time insights and ensure alignment with organizational objectives. I address compliance challenges, such as DPIA observations, through collaborative action plans and maintain a risk journal to effectively mitigate vendor-related risks. My work emphasizes transparency, efficiency, and accountability, ensuring alignment with STA’s strategic goals.Previously, I served as an Operations Executive at Sakan, a leading platform connecting property owners and seekers in the Middle East. My responsibilities included enhancing platform performance and customer satisfaction. I spearheaded initiatives to streamline workflows, ensure the high-quality presentation of property listings, and oversee booking and messaging services to deliver seamless user experiences. Collaborating closely with IT teams and external providers, I ensured secure and reliable IT services, thereby enhancing customer value and stakeholder satisfaction.
Listed skills include .Net, Business Process, Project Management, Sharepoint, and 45 others.