A. Allan Webb, Pmp Email & Phone Number

Toronto, Canada Area

IT Project Manager for Loblaw Companies Limited, Canada’s food and pharmacy leader. This role reports to the Director, Enterprise Salesforce Platform. Selected accomplishments: ► Leading the delivery of ongoing Salesforce Enhancements for the Enterprise Call Center. This involves managing development, QA, and Support resources, both internal and external to Loblaw. ► Leading the delivery of an eClienteling Platform, Salesfloor, for the Beauty Boutique business unit at Shoppers… Show more IT Project Manager for Loblaw Companies Limited, Canada’s food and pharmacy leader. This role reports to the Director, Enterprise Salesforce Platform. Selected accomplishments: ► Leading the delivery of ongoing Salesforce Enhancements for the Enterprise Call Center. This involves managing development, QA, and Support resources, both internal and external to Loblaw. ► Leading the delivery of an eClienteling Platform, Salesfloor, for the Beauty Boutique business unit at Shoppers Drug Mart. This application is being implemented to replace an existing eClienteling application to increase sales volumes through increased interactions with customers.► Led the delivery of online inventory capabilities for Shoppers Drug Mart. This functionality is used internally by Shoppers Drug Mart Pharmacies for determining availability of pharmaceutical products across all locations, as well as by the Call Center for supporting general product availability. Show less

Toronto, Canada Area

IT Project Manager for SCIEX, a global leader in the manufacture and delivery of life science and analytical technologies in the realm of mass spectrometry. Primary role as IT PM for Software Policy Deployment project. This role reports to the Global IT Director, Enterprise Applications.Selected accomplishments:► Led the delivery of new SCIEX software licensing technologies for the customer portal providing SCIEX customers with self-help tools making it easier for them to evaluate and… Show more IT Project Manager for SCIEX, a global leader in the manufacture and delivery of life science and analytical technologies in the realm of mass spectrometry. Primary role as IT PM for Software Policy Deployment project. This role reports to the Global IT Director, Enterprise Applications.Selected accomplishments:► Led the delivery of new SCIEX software licensing technologies for the customer portal providing SCIEX customers with self-help tools making it easier for them to evaluate and purchase software. This has also resulted in more effective lead-tracking for software trials and improved installed base reporting.► Delivered licensing activation technology to Field Service Engineers within Salesforce. This allows FSEs to activate customer licenses with no need for the Service Support team, significantly reducing time needed on site and eliminating secondary service calls.► Successful delivery of hardware refresh for Oracle ERP involving upgrading all Oracle servers, operating systems, and the Oracle database. Refresh occurred with no significant impact to business operations. Adherence to current Good Manufacturing Practices and FDA expectations in compliance with the SCIEX Quality System. Show less

Toronto, Canada Area

Project Manager for an Oracle Financials upgrade for CST (Canadian Scholarship Trust Plan), a major player in the Canadian R.E.S.P marketplace and a Pontis client. The project entailed upgrading the Oracle Financials E-Business Suite version11i to version 12.2. Pontis is an Oracle Partner.Selected accomplishments:► Production version rollout 1 week ahead of original schedule.► After delays in the first testing cycle, brought the project back on schedule by utilizing a fast track… Show more Project Manager for an Oracle Financials upgrade for CST (Canadian Scholarship Trust Plan), a major player in the Canadian R.E.S.P marketplace and a Pontis client. The project entailed upgrading the Oracle Financials E-Business Suite version11i to version 12.2. Pontis is an Oracle Partner.Selected accomplishments:► Production version rollout 1 week ahead of original schedule.► After delays in the first testing cycle, brought the project back on schedule by utilizing a fast track approach. Show less

Mississauga, Ontario

Acted as Senior Systems Project Manager for TLC Vision, the leading provider of laser vision correction services in North America. Led the on-time and budget delivery of projects to interested stakeholders. Performed complete business analysis and change management for all key projects. This position reported to the CIO.Selected accomplishments:► Successfully deployed cloud-based MS-Dynamics CRM and Resco Mobile CRM applications for a corporate sales force. Developed an appointment… Show more Acted as Senior Systems Project Manager for TLC Vision, the leading provider of laser vision correction services in North America. Led the on-time and budget delivery of projects to interested stakeholders. Performed complete business analysis and change management for all key projects. This position reported to the CIO.Selected accomplishments:► Successfully deployed cloud-based MS-Dynamics CRM and Resco Mobile CRM applications for a corporate sales force. Developed an appointment scheduling and real-time goal tracking solution, and maintained the database for a network of 5,000+ independent Optometrists. ► Implemented a Field Service solution for Sightpath Medical, integrating Dynamics CRM, Dynamics GP Field Service, and mobile CRM. Improved business processes by automating order processing and inventory management, resulting in a reduction in administrative processing time of 13%.► Championed the design of an Online Doctor Portal. Optimized the content for external-facing use and automated data entry processes for a 20% increase in efficiency at laser vision correction facilities.► Tailored a customized Call Centre Script Application for capturing new patients and integrated scheduling of consultation appointments. Provided a 40% reduction in average call handling time.► Led the creation of a Call Centre and Order Processing System for Notal Vision to manage the North American launch of the ForeseeHome medical device and monitoring program. Implemented branched call scripting, and created and delivered the call centre training program.► Customized a solution for a Patient Advocacy and Risk Management System. Tracked and reported patient information, reducing risk to the organization by 20%. Show less

Toronto, Ontario

Project Manager for the Automation Division (contract) for The State Group Inc., one of North America’s leading multi-trade contracting and service providers.Selected accomplishments:► Analyzed BAS requirements for integration with IT infrastructure and enterprise applications. Facilitated the implementation of monitoring systems resulting in heating cost reductions as high as 40%.► Navigated customer requests to provide feedback on feasibility of design and specifications… Show more Project Manager for the Automation Division (contract) for The State Group Inc., one of North America’s leading multi-trade contracting and service providers.Selected accomplishments:► Analyzed BAS requirements for integration with IT infrastructure and enterprise applications. Facilitated the implementation of monitoring systems resulting in heating cost reductions as high as 40%.► Navigated customer requests to provide feedback on feasibility of design and specifications. Increased customer satisfaction demonstrated by a 25% increase in HVAC service contracts across BAS customer base. Show less

Toronto, Ontario

Successfully deployed a CRM system for the Bracknell Corporation, a provider of infrastructure services for networks, systems, production facilities and equipment companies across North America.Selected accomplishments:► Authored Functional Requirements for the Field Service, Sales and Wireless applications. Enhanced the functionality and increased productivity by 15%.► Modified existing business processes at the direction of senior management. Drastically reduced administrative… Show more Successfully deployed a CRM system for the Bracknell Corporation, a provider of infrastructure services for networks, systems, production facilities and equipment companies across North America.Selected accomplishments:► Authored Functional Requirements for the Field Service, Sales and Wireless applications. Enhanced the functionality and increased productivity by 15%.► Modified existing business processes at the direction of senior management. Drastically reduced administrative processing time for all processes by 20%.► Tracked and documented all reporting requirements, including technical specifications and report formatting. Maintained 100% compliance to these regulatory requirements. Show less

Mississauga, Ontario

Effectively managed the system-based projects for TLC Laser Eye Centers, the leading vision correction corporation with 50+ laser centers in North America.Selected accomplishments:► Determined strategic direction for application development in collaboration with the VP of Information Systems. Implemented innovative custom solutions supporting annual patient growth of 15-20%.► Liaised with the COO and other key stakeholders and determined specifications and other requirements… Show more Effectively managed the system-based projects for TLC Laser Eye Centers, the leading vision correction corporation with 50+ laser centers in North America.Selected accomplishments:► Determined strategic direction for application development in collaboration with the VP of Information Systems. Implemented innovative custom solutions supporting annual patient growth of 15-20%.► Liaised with the COO and other key stakeholders and determined specifications and other requirements. Adhered to these specifications, meeting design intent in 100% of all critical areas.► Rolled out “Pharos”, the central application utilized by TLC for daily operations, to over 40 TLC Laser Centers throughout North America in 6 months. Directly supported 500+ users.► Managed the creation and implementation of a Patient Outcomes Analysis application used by ophthalmologists to reduce the patient enhancement rate from nearly 10% to under 2%. Show less

Mississauga, Ontario

Acted as the Application Specialist for BMS Corp., a corporate reseller of PC Hardware and Software solutions, specializing in Novell Netware, ACCPAC, and TeleMagic implementations. Selected accomplishments:► Successfully delivered Software Training for Cott Corporation covering MS-Office applications and Banyan Mail. Delivered training program in U.S., England, and South Africa.

Mississauga, On

Acted as Sales Representative with focus on tailored applications and networking solutions integrating off-the-shelf products.

Philosophy

Activities and Societies: AIESEC Active member of local AIESEC Chapter, including one year as chapter President (http://aiesec.ca)..

Business/Commerce, General