Ariani Allard Email & Phone Number

Panama

Logistics and supply chain professionals interested in providing technical support over the phone to Magaya clients worldwide.Skills:- Excellent listening and communication skills.- Ability to use logic to troubleshoot a problem and communicate solution.- Ability to learn new technologies.

Juan Diaz, Panamá

- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.- Answers questions about installation, operation, configuration, customization, and usage of assigned products.- Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).- Applies diagnostic… Show more - Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.- Answers questions about installation, operation, configuration, customization, and usage of assigned products.- Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Show less

- Respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.- Assist customers by diagnosing problems and providing resolutions for technical and service issues.- Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.- Remain knowledgeable of Dell's product line, current industry products and technologies.- Focus on delivering a positive… Show more - Respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.- Assist customers by diagnosing problems and providing resolutions for technical and service issues.- Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.- Remain knowledgeable of Dell's product line, current industry products and technologies.- Focus on delivering a positive customer experience according to Dell standards.- May be involved in revenue generation activities with current Dell customers. Show less

- Responsible of maintain the Operation’s Quality average up to 95%.- Monitoring agents call.- Develop and implementation of Process of Call Flow and Data compilation.- Develop and implementation process for the best utilization at the time available of the agents.- Coaching and follow up on agents processes and procedures.- Supervision of the floor - to keep service levels.- Trainer of new agents.

- Customer Service.- Phone Support Samsung products in issues, features, use and installation.- Handling SAP System, for creation of warranties, verification of parts request spare parts available, RMA and Service Tracking.

Lic. En Ingeniería De Sistemas Computacionales, Computer Engineering

Education record