● Leading monitoring unit team toward meeting the unit business objectives.● Maintained the service availability and performance.● Leading monitoring unit function to monitor 130+ services serving 10 million+ end user.● Reporting to higher management about what is happening in the organization concerning all services and in a multiple layers of technology.● Reporting to the management and peers about performance and service availability on weekly bases.● Leading RCA committee and the cycle of it in case of an impact on the service.● Coordinates the duty shift schedule for the monitoring engineers over the year on different shift duties for ensuring the whole monitoring shift works in an efficient and effective manner.● Responsible for managing and coaching the monitoring team to ensure developing the skills with the latest updates.● Leading the program of qualifying the junior engineers to engage with the systems and technical teams.● Enhancing the monitoring tools & adopting new tools to cover the gaps to assure the accurate visibility.● Developing the process of the work and make it more agile

Maintain the service availability.● Tuning the alerts to be efficient.● Knowledge of system admin, Linux, and monitoring tools.● Strong analytical thinking to discover the issues.● Strong skills in working with clients and communication.● Experience in IT regarding the support and resolution of issues.● Ability to multi-task.● Creatively solve problems

● Working on SANAM (SaudiEdi) and FASAH systems.● Using Database and XML to resolve issues with the customers.● Correcting errors if any and modifying the existing software.● Interact with customers or clients about the project status and solve their technical issues if any.

● Worked on helpdesk and technical support, it was a part time job only until I graduated from college, after that it was a full time job.● Worked in some projects to develop our system and integrate it to current technology.

● Trained in Saudi Commission for tourism and national heritage for 2 months completing 280 hours.● Worked in operation including network, information security, data storage and virtualization.I work in the training program of the college to complete my bachelors in computer science, I've to finish at least 280hrs of training in all the fields such as: Database, Operation, information security, system analysts, development and project management.