Aalon Cole Email & Phone Number

Mcminnville, Oregon

• Fraud Detection Coordinator Prevented fraud losses by conducting investigations to determine validity of new accounts and to review suspicious activity on current accountsIdentified and reported fraud trends to.
• Maintained higher than average cases per hour and case resolution rates, thereby increasing overall contribution to preventing fraud losses
• Participated in specialized team to evaluate current processes and identify opportunities for improvement to increase positive customer experiences and decrease employee compliance errors
• Submitted task and policy improvement suggestions through the Agent Feedback Loop - second highest contributor in Fraud and Disputes

• Senior Customer Service Representative / Floor Manager - Assist Queue - RESQ Assisted associates requesting guidance with account servicing and answers to policy and procedure questions
• Mitigated escalated calls transferred from associates with a high degree of success in de-escalating the customer
• Contributed to the financial goals of Customer Care through de-escalation, retention and fee negotiation strategies
• Researched complex customer inquiries and managed sensitive accounts through resolution Service and Service Plus
• Consistently achieved an average quality monitor score better than the performance level required by the business unit
• Generated revenue for Customer Care by securing balance transfers, payments by phone, retention saves, and enhancement service sales

• Contracted by National Marine Fisheries Service (NMFS) to collect data used to support science, conservation, and management activities that include bycatch reduction, stock assessments, monitoring protected species.
• Documented marine bird and mammal sightings
• Recorded fishing effort and catch information for fishing vessel
• Sampled catch for species composition
• Collected biological samples
• Catalogued compliance, infractions and suspected violations of MARPOL, Commercial Fishing and Marine Mammal Regulations

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Biology, Marine Biology

OSU Mortar Board Phi Kappa Phi Phi Eta Sigma Alpha Lambda Delta National Collegiate Natural Sciences Award Oregon Laurels Scholarship