Aaron Longoria Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Metropolitan Area

San Antonio, Texas, United States

• Monitors and manages support case queues within ServiceNow• Performs troubleshooting regarding ordering & billing defined issues that includes, Initial Billing Inquiries and Invoice Investigation, Catalog and Checkout Process in the Pax8 Portal, Microsoft and other vendor’s ordering process and billing models, and General Platform navigation and administration.• Receives/makes calls and has screen share sessions with Partners.• Escalates work to other teams and/or resources while acting as a point of contact and traction for billing/ordering issues for Pax8 Partners and their end-customers • Provides Pax8’s developers with clear feedback and troubleshooting efforts on issues and bugs related to the Pax8 Platform and its billing and usage services • Collaborates with specific sales team engineers to ensure billing alignment between pax8 and specific vendors

San Antonio, Texas Metropolitan Area

• Collaborate closely with key decision makers in VSB/SMB/SMC organizations, leveraging my expertise in licensing, to effectively analyze and address existing solution gaps. Facilitate a seamless transition to a cutting-edge Microsoft 365 environment by identifying and implementing modern solutions tailored to their specific needs.• Key Achievement - FY23: Exceeded revenue targets by closing 118% of the target with $245K in total revenue. Successfully generated a substantial number of opportunities, with 578 created, out of which 428 were successfully closed as won.• Effectively managed the entire customer sales cycle, ensuring smooth coordination from initiation to completion, while consistently maintaining an accurate and up-to-date pipeline.• Managed the creation and setup of Microsoft 365 tenants, overseeing the entire process from product demonstration to troubleshooting any issues that may arise.•Provided mentorship to both new and existing Microsoft employees, fostering their professional growth by sharing valuable product knowledge and collaborating on strategies to achieve sales goals.

San Antonio, Texas, United States

• Oversaw the performance management of two reports for the Microsoft Store website, specifically focusing on escalation within our consumer sector encompassing Office, Surface, Windows, and Xbox.• Provided customer support in setting up Office Accounts, troubleshooting Surface and Xbox issues, as well as assisting with billing issues and purchase sales.• Conducted performance assessments and productivity evaluations of team members across the org to support their success and enhance their ability to make a positive impact on company performance.• Managed Tier 2 escalations by fostering collaboration among support teams, delivering exceptional support for issues related to lost customer packages, website feedback, and Microsoft account errors.

San Antonio, Texas, United States

• Collaborated with the Training Manager to effectively lead a team of six trainers, ensuring seamless facilitation of training sessions and evaluating team readiness in relation to Microsoft 365 service offerings.• Nurtured and cultivated essential client partnerships throughout Texas to promote the adoption of Microsoft Teams, leading to the successful training of over 3,000 remote workers and achieving a high Customer Satisfaction score of 9.1.• Created personalized readiness plans for the virtual onboarding of four new Microsoft associates, designed to support their seamless integration and success within the remote operations environment.

San Antonio, Texas

• Received recognition for significantly boosting team revenue by consistently contributing over $100K each quarter through effective coaching that emphasized performance improvement. Additionally, was chosen for the prestigious six-month ASM Career Experience program.• Collaborated with the Learning Specialist to facilitate training sessions for a group of 25 employees, ensuring they gained comprehensive knowledge and expertise in Microsoft products and services, to deliver world-class support.

18255 Blanco Road San Antonio, Tx

• Continuously delivered excellent guest service, offering technical advice when needed.• Maintained store inventory by restocking items received from our shipments. Ensured the sales floor was consistently well-stocked with no empty spaces, and arranged items to create a full and appealing display.• Managed returns and addressed guest inquiries regarding the return process and product availability.• Executed price adjustments and constructed endcap displays to promote high-selling items or products targeted for increased sales. This included price reductions to support financial objectives.

Portland, Texas

• Worked with my team to become fastest delivery in the district and build sales.• Conducted weekly audits to make sure the store was up to standards for our inspections.• Worked with a POS system on a daily basis.• Created a schedule of a 15 person team weekly.• Helped promote the brand by passing out flyers, and donating pizzas to local events and schools.