Aalya Bux Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Successful candidate to become a member of the Claims Executive Management Group in 2023, providing a diverse perspective to the group and input into Executive level decision-making within the EO Claims function. Collaborated with heads of department within Claims and the Claims Director, with a focus on diversity, inclusion and mental health.

London, England, United Kingdom

• Oversight and authorisation of rehabilitation and treatment on motor and casualty claims under Rehabilitation Code 2015, involving minor to catastrophic injuries• Providing specialist clinical advice to claims adjusters and defendant solicitors to assist with claims management• Negotiating with claimant solicitors to promote appropriate clinical rehabilitation outcomes • Marketing of rehabilitation services to underwriting and CRM stakeholders, and existing and prospective customers• Providing clinical education to claims handlers • Supporting customers to embed early intervention rehabilitation services and implement bespoke service features• Assisting with recruitment of new rehabilitation staff and providing training and mentoring across different clinical disciplines once new staff onboarded

London, England, United Kingdom

• Undertaking assessments for group income protection, life insurance, employers liability, public liability and motor claims• Conducting government funded Access to Work assessments • Researching, selecting and instructing on treatment providers and monitoring to ensure quality outcomes• Liaising with key parties including solicitors, employers, treating practitioners, case handlers in order to drive a return to work outcome

London, United Kingdom

• Conducting biopsychosocial assessments with participants under DWP Work and Health Programme to identify health concerns and needs• Providing face to face and telephone based mental health interventions and support for participants to manage health conditions and move closer to work• Signposting participants to appropriate health and social services in community• Collaboration with caseworkers and allied health professionals to improve participants’ mental health and wellbeing during employability programme

Perth, Australia

• Proactive management of caseload of physical and psychological claims, including early intervention, assessment, intervention, monitoring, evaluation and involvement with claim liability, estimation, legal and industrial relations and Human Resources• Management of onsite and remote claims within underwritten state- based insurance and Commonwealth self-insurance legislation in Western Australia, South Australia and New Zealand• Training and education of leadership in return to work coordination• Training and mentoring of new staff in line with policy and legislation• Safety inspections and incident reporting• Auditing claim files against self-insurance legislation, and development of corrective action plans• Development of 'Claims and Rehabilitation Manual' to guide claims and rehabilitation management under New Zealand legislation

London, England, United Kingdom

• Telephonic assessment and case management of pre-claim and occupational health cases involving musculoskeletal, psychological, neurological, chronic and traumatic injuries and illnesses• Providing early intervention services to prevent and reduce absenteeism • Referral for private and NHS treatment and evaluation of efficacy and outcomes• Maintaining customer relationships by providing excellent service, continuous improvement and adhering to SLAs

Perth Area, Australia

• Case management of Workers' Compensation clients• Liaison with key stakeholders to facilitate and coordinate safe and timely return to work outcomes (same and new employer)• Ergonomic assessments• Task analysis/job demands assessments

Postgraduate Certificate, Psychology, Distinction

Bachelor Of Science (Occupational Therapy)