Managing the Zain Iraq Commercial Department. Leading a team of 1200 employees across Marketing, Sales and Customer Care. Zain Iraq is the leading mobile network operator in Iraq with over 13.5 Mill Customer and achieving a turnover of 1.6 Billion USD per Year.

Current management assignment as Management Consultant for Jean Marc Bellmann(since September 2010):Director of Sales for Zain Iraq: Zain Iraq is the biggest (13 million subscribers) operator in Iraq. Managing Distribution, Retail & Sales operationsLeading a team of 550 sales employees, achieving a turnover of 2 Billion USD per year.

Managing client relationships and implementing major projects with high success levels, managing and leading business development & organizational growthSample of initiatives completed during consulting projects:• Development and implementation of regional distribution model (FMCG)• Development and implementation of franchise program for a multinational telecom operator• Companywide strategy development and implementation• Set up and management of Program Management Office (PMO)• Implementation of Balance Scorecard Model• Sales channel restructuring and channel management for FMCG operations• Retail re-branding and implementation of customer experience focus stores• Start-up management and implementation• Customer care enhancement, outsourcing and management• Brand experience development• Operational due diligence• Company organizational restructuring• Budgeting and financial planning (including P&L, forecasts and margin analysis

Lead the planning and implementation of projects within and outside the customer experience unitFacilitate the definition of project scope, goals and deliverablesDefine project tasks and resource requirementsDevelop full scale project plansAssemble and coordinate project staffManage project budgetManage project resource allocationPlan and schedule project timelinesTrack project deliverables using appropriate toolsProvide direction and support to project teamQuality assuranceConstantly monitor and report on progress of the project to all stakeholdersPresent reports defining project progress, problems and solutions Implement and manage project changes and interventions to achieve project outputsProject evaluations and assessment of results

Lead the planning and implementation of projects within and outside the customer care unit