Ashley M. Email & Phone Number

United States

Led diverse team, acquiring 40 additional projects and reporting recommendations and data analysis to CEO- Strategized partnerships with C-Suite Executives, Practice Leads, Project Managers, Business Analysts, Process and Technical Consultants and Resource Managers- Partnered to optimize processes, systems, and controls to support growth and increase productivityCreated a 26% increase in utilization- Set targets, met aggressive goals, and proactively analyzed organization's annual delivery portfolio.Designed and implemented new project management (PSA) tool- Facilitated company-wide training- Conduct ongoing analysis to benchmark against industry best practices

Manage completion of 60+projects and milestones totaling $20M over 2 yearsCreated a net-new resource management program- Hired and trained Resource Management Specialists in strategic resource allocation, monitoring KPIs on utilization, revenue, and margin- Worked with COO on improvements and data analysisDropped hours variance from 300 to 60 hours a week- By improving processes around capacity, utilization, and hiring, accelerated lead time of resources to all customer-facing projects by 1.5xCut time between project start from 12 weeks to 4 by managing and balancing potential customers and proactively spotting potential hold-upsIncreased resource operations and process efficiency- Weekly engagement of sales, managers, PM's, and C-suite leadership for incoming and existing projects Built metric-driven solutions with positive cross-functional impact

미국, 미시간주, 그랜드 래피즈시

Deliver on projects and support fellow engineers, specifically in the Asset and Security Operation field. Also advise on best practices, translate clients’ needs into a usable models, and find creative solutions to stubborn problems.Using Scrum Methodology, was part of a two-man team that completed two separate implementations a ServiceNow Security Operations projects and successfully pushed said projects to productive go-live phases and completed four SAMP implementations. Trained in utilizing Security Operations in ServiceNow, certified in ITIL Foundations, Certified System Administrator in ServiceNow, and obtained CIS Asset.Transcribed and summarized technical requirements based on customer needs for a technical engineer to implement at a later time, for the following assessments: - Ten Asset Management /CMDB Assessments- One ITSM Assessment- Three Security Incident Assessment- Three Vulnerability AssessmentParticipated in an accelerated 6-month program for associate engineers. Completed in 4 months and was offered an Engineering position. 6 months later, was offered a Consulting Engineer position.

Finished a Bachelor's in the Korean Language.

As squad leader, enforced, oversaw, and insured compliance with all standing orders, policies, and procedures. Assembled and supervised 8 people in various tasks and timely completion for an excess of 6 months.As starboard watch supervisor, monitored and took responsibility for the coordination of over 50 junior personnel. Ensured watch-standing qualifications of fellow workers were completed and submitted.Reported to superiors with accountability for all junior personnel and subsequent performances and assigned hourly and weekly schedules for subordinates.Ensured completion, accuracy, and proper filing of vital records by peers.As acting yeoman, ensured 100% accountability of a 40-man division and in-processed dozens of new sailors with consequential paperwork. Prepared, typed, and routed records and reports as well as organized and maintained records and official publications files.

Bachelor Of Arts (B.A.), Korean Language

Activities and Societies: Dean's list, Korean Club

Korean Language And Literature