Outgoing, relationship-focused account manager with a history of superior performance in roles focused ondriving sales growth, market share improvement, and customer success. Recognized throughout career for anobsessive focus on customer satisfaction and the ability to foster the high levels of trust, rapport, and brandloyalty needed to maximize customer retention/renewal rates. Skilled at leveraging empathy and activelistening skills as a secret weapon in resolving customer issues—in addition to applying emotional intelligenceto maintain the proper boundaries between customer service and bottom-line profitability.