• Work with clients to develop custom reports and protocol for streamlining data capture and analysis.• Train clients on reporting procedures for financial planning and analysis.

• Analyzed company's sales and marketing efforts to find inefficiencies and provided management with actionable recommendations.• Helped create reporting package for monthly and quarterly earnings calls as well as annual analyst day presentations.• Developed a forecasting model for customer support to help anticipate future case loads and make cost effective hiring changes.• Performed ad hoc reporting for sales, marketing, and finance teams to deliver analytical support for forecasting and modeling.• Created reporting protocols that aided management decisions and contributed to 25% sales growth YoY.• Utilized NetSuite and Sales Force to anticipate the financial position of the company, set sales goals, and maximize revenue.

• Created a college textbook company on campus that provides an alternative to overpriced textbooks.• Increased faculty support on campus form 2 professors to the entire Business Foundations department in 1 year.• Managed and oversaw training of employees, company logistics and day to day operations.• Oversaw internal accounting, management of inventory, and cash flow accounts.• Successfully grossed over $20,000 each semester since creation.

• Provided excellent customer service and first-level technical support to the University of Texas at Austin community through the call center, e-mail system, chat service, walk-in service, and computer drop-off services.• Received 98% positive feedback from randomly selected customer surveys.• Maintained Help Desk technical documentation on the internally used Wiki.