Chief Administrative Officer
CurrentNorthern California Retina Vitreous Associates offers vitreoretinal surgical services to patients in the San Francisco Bay Area through six offices. We provide patients with the utmost care and individualized attention to ensure their maximum satisfaction. Our retina specialists are board-certified and are distinguished members of the American Academy of Ophthalmology. NCRVA also conducts research in advancing ophthalmic care for patients, from determining the best treatments for particular eye conditions to finding new therapies for blinding diseases.Accomplishments:• Improved workforce culture as measured by eNPS by 30 points in one year. • Increased workforce headcount by 50% through management restructuring and implementation of hiring and retention strategy.• Improved referring provider relationships resulting in 5% new patient growth and successful on-boarding of new physician.• Led operational process improvements resulting in 10% growth in revenue.