Aamer Qureshi Pmp®, Togaf®, Aws Sa, Itil, Six Sigma Gb Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Spearheaded the management of an IT projects portfolio of acquiring line of business of the bank.Demonstrated exceptional leadership skills by guiding cross-functional teams towards effective project delivery, while minimizing disruptions to existing services.Mentored and coached team members to ensure their proficiency in delivering projects with minimal impact on ongoing services.Fostered a collaborative and supportive environment, enabling team members to excel in their roles and contribute to successful project outcomes.Collaborated closely with business managers to prioritize project demands, ensuring optimal utilization of the project team's bandwidth.Employed strategic decision-making to maximize the value derived from projects, aligning them with business objectives and goals.Managed all aspects of the project management lifecycle, from initial planning and effective communication to budgeting and stakeholder management. Worked closely with enterprise architecture and technical design teams to obtain solution blueprints and low-level design documents.Facilitated seamless integration of technology solutions into projects, guaranteeing alignment with organizational standards and objectives.Assumed responsibility for ensuring project delivery through team members, providing guidance and support to achieve project goals within defined time, cost, and scope constraints.

Riyadh, Saudi Arabia

Responsible to achieve client success and to establish win-win relationship. Ensuring availability of client’s infrastructure and application platforms.Proactive action planning and implementation to ensure SLA attainment.Working with team to establish root cause of major incidents to permanently fix the problem.Active involvement in new deployments to ensure smooth post deployment experience. Assisting technology evaluation to select best fit solution for client.Working closely with Information security & compliance teams in auditing and authentication solutions.Working with team to setup warm DR environment to ensure continuous availability of critical applications with minimum RTO and RPO. Responsible for coaching / mentoring other members of the team, reviewing their deliverables, setting standards and guidelines.Working with cross functional teams to implement projects and to coordinate the development activities.

Saudi Arabia

Reverse engineered numerous EAI services for enhancement.Worked on several projects with designers, SMOs, architects and developers to contribute from EAI & MDM area.Have worked with SMEs of almost each domain of BSS in last 6 years due to middleware integrations.Currently Leading team of 8 onsite and offshore SMEs to deliver improvement in domain of EAI & MDM.Improved MNP service end to end to comply with CITC zero timer violation policy.Worked on integration of Mobily with Semati (TCC) for finger print implementation on Mobily sales channels.Implemented data reconciliation of Mobily IT systems with TCC data to avoid customer complaints. Established performance KPIs of top 20 services being monitored by Mobily management. Implemented monitoring of MDM data quality to reduce customer complaints. Reduced Revenue assurance alarms related to MDM and EAI by 99% by investigating and getting issues related to code and design fixed. Responsible to review all new releases and changes being implemented in MDM and BSL to ensure consistent customer experiences.

Saudi Arabia

Working as a consultant in IBM on Mobily KSA managed services and transformation project. Responsible for operational enhancement of BSS operations and an SME for upcoming BSS applications transformation projects. Responsible for gap analysis of existing BSS operations to get improvements implemented for enhanced customer experience. Work areas span from Order management, service fulfillment, middleware operations, Mobile number portability, credit control & collection and operations SLA improvement.

Islamabad Pakistan

Managed planning and operations of Enterprise Middleware (ESB), Service activation and MNP platforms. Ensured operational KPIs of service activation, order management/fulfillment and MNP platform.Successfully implemented environment monitoring of BSS Applications. Managed capacity and availability of Enterprise Middleware, MNP, CRM and Provisioning platforms.Ensured availability of BSS applications data for on time and effective usage by business teams.Managed CAPEX/OPEX forecasts for new projects and O&M respectively.Delivered architecture roadmap for BSS platforms while working as a team member in architecture forum of TelenorWorked with business teams as an analyst for implementation of various projects and platform integrationsDelivered various process improvement initiatives like bulk provisioning, Service activation. Worked closely with business intelligence and data warehouse for extraction and analysis of consumers and usage data.Implemented process of change management in BSS for timely and accurate BSS-wide implementationEnsured compliance of BSS architecture as per Telecom Application Map ( TAM) by TMForumPerformed in depth study of ETOM and possibilities to implement it in Telenor’s BSSCollated middleware, provisioning & MNP related knowledgebase to Master DocumentsImproved process design of MNP and reduced Timer violations to less than 1%Managed multiple vendors like Accenture, Tibco Inc., Subex & Evolving Systems Inc.Led and developed 8 team membersEnsured compliance of BSS platforms with Information security policies of Telenor Pakistan.

Pakistan

Ensured planning and operations of billing data mediation, Whole sale / interconnect billing, content providers billing, new offering and sales compensation process. Managed CAPEX/OPEX forecasts for new projects in BSS and O&M of applicationsCollaborated closely with commercial unit as business analyst for mediation and interconnect requirements.Worked for 2 years as a change manager for all changes related to business support systemMet operational KPIs of mediation and whole sale billing platformsAutomated reconciliation of interconnect, mediation and commissioning platform to avoid revenue losses.Ensured Telenor Pakistan as SOX compliant for 18 revenue controlsApplied Six Sigma methodology for improvement of mediation CDR processing process Project management of mediation/interconnect related projectsImproved National & International interconnect billing from 5th day to 1st day of month.

Manage all daily operations of mediation system that processes more than 900 million CDRs a day, from 150 separate usage feeds, providing usage data to Data warehouse, , interconnect billing system, postpaid billing system, campaign system, revenue assurance and fraud prevention systemProvide reports and statistics as required by management.Responsible for streamlining and automating mediation operations and processes.Forecast of application performance based on historical data and upcoming commercial campaigns.Identify changes in scope expansion and manage customer expectations of scope.Manage implementation of Mobile Number Portability on Mediation.Implement new derivation rules of mediation platform to cater business needs.Prepare and perform system and integration testsPrepare release notes and application process documentation.Troubleshoot issues by backtracking them at code level.Coordinate with Core networks team for investigation of CDR structure issues.Translate of business user requirements in implementable solutions on Mediation.Technical support and knowledge transfer of new releases and updates.Define all tariffs of prepaid price plans. This includes prepaid usage areas like GPRS, SMS, Roaming and VOICE. Troubleshoot all issues related to incorrect charging/pricing.Verify all tariff changes from organization as well as customer’s perspective.Suggest possible solution to commercial division to fulfill their needs to launch new campaigns and promotions. Highlight areas to be affected by moving any change in tariff on live INs.Train staff at Mediation and IN tariff platforms.

Maintain end to end operations of mediation platform.Ensure end to end processing of customer usage CDRs and investigating any inconsistency in the process.Directly responsible for usage-related revenue assurance, including erred usage investigation and resolution, tracking and trending, and end-to-end reconciliation.Perform User acceptance testing for all patches/releases before moving them in production environment.Bulk provisioning of numbers on network elements. Issue resolution for wrongly provisioned numbers on network elements.