Aamil Mohammed Email & Phone Number

Milton Keynes, Gb

Birmingham, England, United Kingdom

As the RevOps Manager at Ascent Business, I lead the alignment of our sales, marketing, and customer success teams to drive operational efficiency and revenue growth. My key responsibilities include:Assisting the implementation and optimization of Zoho solutions, ensuring seamless integration across all departments.Managing data-driven insights and reporting to enhance decision-making and strategy development.Streamlining processes to improve lead generation, customer acquisition, and client retention.Collaborating with cross-functional teams to optimize the entire customer lifecycle, from onboarding to renewal.Spearheading sales enablement strategies to support SDRs and account executives with the tools and resources needed for success.Driving revenue forecasting, performance analysis, and process improvements to boost profitability and operational efficiency.By focusing on improving alignment and communication across departments, I help Ascent Business deliver measurable growth and outstanding customer experiences.

Chennai, Tamil Nadu, India

With a wild passion for cars, my best friend and I started The Detailing Mafia with a vision to cater to the A-Z category of cars from humble hatchbacks to exotic supercars. By emphasising quality & and perfection, we have established ourselves as one of the most sought-after detailing studios in Chennai. Holding the master franchise for the city, we now have 3 stores operating under us. We are the sole distributors of Labocosmetica ceramic coatings, UltraShieldX and Mafra range of application materials. My responsibilities include: • Served as the managing partner for one of Chennai's top detailing studios, expanding the business to six outlets.• Managed vendor and customer relations, ensuring high-quality service and consistent growth.• Oversaw staff management, cultivating a professional and motivated team.• Handled revenue operations, applying data-driven strategies to boost financial performance and operational efficiency. • Liaised with the marketing team to implement cost-effective campaigns giving on average a 250% ROI.

Dubai, United Arab Emirates

I led the Zoho business for Prism CRM Solutions, an authorised Zoho Partner. My roles and responsibilities include:Project Management: Spearhead the meticulous oversight and triumphant execution of diverse projects, ensuring they meet quality benchmarks, adhere to timelines, and align with strategic goals.Business Process Re-Engineering: Architected and implemented a transformative business process overhaul across the organization, optimizing operational efficiency and unifying various functional domains.Team Leadership: Fostered an environment of collaboration and excellence, steering a multifaceted team across development, onboarding, sales, and marketing, thereby enhancing synergy and innovation.Strategic Customer Success Management: Championed a holistic approach to managing the customer lifecycle, cultivating enduring relationships and ensuring an exceptional standard of service delivery.Customer Acquisition Strategy: Orchestrated initiatives to escalate customer acquisition, leveraging market intelligence and targeted engagement strategies.Marketing Collaboration: Partnered proactively with the marketing department to devise and implement robust marketing strategies, aimed at amplifying lead generation and bolstering brand visibility.Content Development for Brand Narratives: Created compelling content for Prism CRM Solutions' social media channels, aligning with the brand's voice and strategic communication objectives.Customer Relations and Escalation Management: Skillfully managed customer escalations, ensuring resolution with tact and professionalism, thereby safeguarding the brand's reputation and customer satisfaction.

I consult freelance for companies who are looking to implement ERPs and also for detailing firms who require help with setting up their studios, finding vendors and establishing practices.

Chennai, Tamil Nadu, India

Zoho Desk is an online help desk tool, that lets you streamline and manage your entire support process for your business. I handled sales for the US CST & Canada regions. My responsibilities include• Handled the sales for Zoho Desk - Zoho’s customer helpdesk tool, for the entire Canada and US CST regions. • Converted inbound leads into subscriptions through effective sales tactics and negotiations. • Worked alongside the marketing and product management teams to boost Zoho Desk's regional presence.• Arranged demos and multiple product discovery calls for prospects by liaising with the presales and developer teams. • Ensured proper onboarding for new customers by coordinating with the onboarding teams. • Stayed on top of customer queries or technical issues by looping in the customer support teams. • Ensured that the customer lifecycle was smooth resulting in proper renewals. • Trained and worked alongside SDRs for qualifying leads. • Consolidated the monthly and quarterly reports and presented them to the sales director.• Trained new recruits in the sales processes at Zoho. • Consistently achieved sales targets.

Chennai, Tamil Nadu, India

In this role, I started handling sales queries that came in through the live chat portal on the website. These were very hot leads and always had maximum conversion. I was handling Zoho CRM, CRM+ and Zoho One queries for North America. I was the sole chat operator for the whole region and assisted customers and prospects with queries ranging from sales to support. Additionally, I started prospecting and qualifying leads for Zoho Desk for the US CST & Canada regions. • Handled all the incoming online live chat queries for the entire North American region, covering all time zones. • Answered 75+ chats every day. • Products handled: Zoho One, Zoho CRM and Zoho CRM Plus. • Achieved conversions from incoming chat leads to subscriptions.• Took care of queries ranging from sales to support and coordinated with multiple teams.

Chennai, Tamil Nadu

I initially worked as a sales administrator for the 45 products in the Zoho catalogue, handling the sales queries and assisting the customers from the UK (United Kingdom) & EMEA (Europe, Middle East & Africa) regions.• Acted as the first line of communication between customers and the organization. • Handled incoming email and call requests for all 45 products in the Zoho catalogue and assigned them to the respective account managers. • Handled the EMEA (Europe, Middle East and Africa) regions. • Suggested prospects with the right Zoho product for their specific needs.

Chennai, Tamil Nadu, India

The Paulson’s Group is a retail chain that consists of brands such as Toni&Guy, Haagen-Dazs, Essensuals Hairdressing, Jonah’s Bistro, Slam Lifestyle Fitness Studio, Sulthan’s Biriyani and Provoke Media. I handled Sales for the media house Provoke, which consisted of Provoke Lifestyle, the magazine and Provoke TV, a YouTube channel. I was solely responsible in bringing in revenue each month by selling ad spaces and also attracting other brands to showcase themselves on the platform. The Provoke Awards is an annual event run by Provoke which recognises achievers from various industries. I was once again solely responsible for generating revenue for the entire event and also was part of the event management team. My marketing activities included taking care of both ATL & BTL activities for the other brands of the group. My tasks included coming up with fresh ideas and campaigns to engage the audience and convert interests into sales. Reported directly to the CMO. • Started out as the only sales agent for the media division, Provoke. • Generated revenue for the brand by selling ad spaces in the magazine and YouTube channels. • Completely outbound sales profile that involved prospecting new leads and travelling across the city to meet them. • Successfully onboarded sponsors for the company’s annual event called “The Provoke Awards” and generated more than £30,000 in revenues. • Consistently achieved targets every month and increased subscriber base from 5000 to 500000. • Was also involved in the marketing activities for the other brands under the company – Tony & Guy Salon, Essensuals Salon, Slam Fitness, Jonah’s Bistro, Sarah’s Soul Kitchen, Sultan’s Biriyani and Haagen-Dazs.

Chennai, Tamil Nadu, India

Curated articles which consisted of reviews and comparisons between various technologies and gadgets in the market.

Master Of Business Administration - Mba In Entrepreneurship

Activities and Societies: Class representative Network Lead - University of Southampton UAE Alumni Association

Business Analytics, Business, Management, Marketing, And Related Support Services, Pass With High Honours

HBS Online Business Analytics is an 8-week, 40-hour online certificate program from Harvard Business School. Business Analytics introduces.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Activities and Societies: Member - IET (Institute of Engineering & Technology) PRO - SECE (Society Of Electronics & Communication.