Sales Management1 - Process owner from the point of: a - Qualifying the lead b - Coordinating with all internal and external teams for Solution Designing c - Getting rates & negotiating with vendors for the solution [Vendor Management] d - Building the proposal e - Get the final sales meeting.Account Management / Client Servicing1 - Process owner for briefings and interim updates with all customers.2 - Escalation point for Customers3 - Escalation point for Operations Team 4 - Escalation point for Accounts Team

Account Management- Lead, co-ordinate and devise solutions for major escalations with team members from both Account Management and Service Support- Maintain and grow current revenue streams in hotel's guest rooms, meeting rooms, business centers- Joint sales calls and presentations with hotel sales- Provide regular feedback on current and anticipated hotel requirements to Product Marketing to drive usage and revenue at each hotel site- Responsible for on-going training of hotels’ executives and staff to maintain currency of knowledge- Conduct regular audits in hotels to achieve total compliance with standards.- Provide regular feedback and requirements from hotels to Product Marketing team for development of new products and servicesBusiness Development & Sales Management- Developing and implementing major account strategies based on current and anticipated customer requirement- Research, qualify and validate potential hotel and channel partners, and calculate the desired Return on Investment (ROI) per site- Present high quality centric win-win value propositions to potential hotel partners- Validate the hotels’ business and technology requirements leading to a viable business proposal in support of the ROI business model- Undertake complete contract renewal preparation 6 months prior to contract maturity and deliver recommendations for improving ROI- Negotiate favourable contract terms and optimize derived revenue- Provide new and renewal contract briefs to installation and hospitality management support teams

Seamless intra-organization communication between all departments, seamless communication with the clients and/or their representatives. Created and managed a new client and project information system for the purpose of periodic internal reviews.Prepared and delivered presentations for prospect/client meetings.Prepared commercial offers and lead initial negotiations.Identified leads for introductory meetings.Strategic tie ups with specialist professionals (architects) and partners.Advised on product integration ideas to clients and/or specialist professionals to integrate product in the project.Marketing communication for the organization.

- Wrote for the entertainment section for Mumbai edition of Hindustan Times and (now defunct daily) Yuva.