*Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives.*Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.*Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.*Make high-quality investing decisions to advance the business and increase profits.*Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics.*Review financial and non-financial reports to devise solutions or improvements.*Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders.*Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.*Maintain a deep knowledge of the markets and industry of the company.

• Prepares call center performance reports by collecting and analyzing call agents’ data.• Evaluates individual performance reviews and overall team effectiveness with upper management.• Helps call agents with challenging customer service issues.• Monitors team performance and provide tools if necessary.• Determines call center operational strategies by evaluating team results and objectives.• Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.• Meets financial targets by estimating performance requirements and preparing annual budgets.• Presents monthly and annual call center action plans and objectives.• Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.• Establish a high standard for productivity, quality, and customer service as well as define user guidelines.• Develop company systems for customer interaction and voice response and control the implementation process.• Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.• Summarize, collect and analyze call center trends and data for regular performance reports.• Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.• Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.

High volume cold calling, prospecting new business and making outbound calls. A high volume of outbound calls with a small number of qualified prospects responding.Demo Motive software to prospective fleet managers and drivers.Survey prospects to understand pain points within their business so that you can align those business needs with the Motive solution.Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.Achieve daily KPIs and monthly quota.Establish, develop and grow new business relationships with influential contacts within accounts.Identify, partner and develop account plans for Motive’s prospects, actively developing strategies that result in providing the best value to our customers.Harness key Executive relationships to ensure RFP wins and grow contractual-based business.Strong experience with complex Proof of Concepts or Trials.Partner internally with Sales Engineering, Product, and Software Engineering to provide consistent. feedback on product or security gaps that are crucial to win in a environment. Partner with the balance of your account team and leverage customer analytics and other available resources to optimize buying decisions.Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.Work with technical resources to display to prospects the power of integrations & how our partner ecosystem increases the value of our hardware and software.Effectively plan to meet and exceed your ongoing business goals and revenue quotas.Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.Constantly study and deepen understanding of market trends to enable consultative insight.

• Be the primary point of contact and build long-term relationships with prospects/customers.• Help prospects/customers through email, phone and online presentations meetings.• Develop a trusted advisor relationship with key accounts, prospects/customers stakeholders and executive sponsors.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.• Forecast and track key account metrics• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.• Monitor and analyze customer's usage of our product.• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.• Liaise between the prospects/customers and internal teams.

• Provided excellent quality customer service• Delivered Transcripts to automotive industry within the United States.• Analyze data and convert formats from audio to written as needed.• Substitute and play leadership role as swat player in management absence• Create and run daily and target reports• Keep confidentiality of sensitive and personal client information.• Conduct and hold motivational sessions with newly added team players.• Instruct and coach newly added staff trainees.