Aamir Ehsan Email & Phone Number

Nottingham, England, United Kingdom

Hyperama Cash and Carry Limited － Nottingham, Nottinghamshire • Provide IT Support to 400 users across 4 Depots (Includes Nottingham, Derby, West Bromwich and Peterborough)• Deployed Panda Adaptive Defense Security in all the machines within the business and removed Symantec web Anti-Virus from all PCs using Panda Management System.• Implemented Panda bit Locker encryption in all the machines in the business removing existing ESET encryption.• Migrated all the users from on premises exchange server to Microsoft Office 365 exchange.• Responsible for maintaining and repairing the POS tilling systems, PCs, Laptops, Desktops and Zebra Scan Guns• Managed all the software deployments and monitoring using Panda Management System and PDQ Deploy.• Migrated all the users from Windows 7 professional to Window 10.• Maintaining the VOIP Voda Phone exchange system in the company.• Carry out repairs to hardware not covered by ‘warranties' and within their own ability, to arrange other repairs, to ensure maximum availability and cost effectiveness of all IT equipment in the business.• Enabled all the users to work from home remotely during Covid pandemic by ensuring smooth flow of the business.• Responsible for Monitoring CCTV system (IVMS-400) in all four Depots in Nottingham, Peterborough, Derby and West Bromwich• Monitoring and controlling the access control for all entrances in all the depots (Net2V6 Access Control)• Applied expert knowledge for daily completion of tasks and streamlining workflows.• Employed excellent time-management skills to maximize performance and timely completion of many projects.• Setup, monitored and maintained Company Mobile phones using SOTI and SURE MDM platforms.• Monitored system functioning closely, troubleshooting and resolving issues.

Loughborough, England, United Kingdom

• Provide technical support and guidance to assist staff and students to understand programs, to resolve problems and generally support them in using software and hardware to ensure that students are able to maximize use of available IT equipment and systems, thereby maximizing their understanding of a range of learning opportunities and the quality of work.• Took help ticket jobs assigned by staff members and recorded ticket results for reporting and record-keeping.• Work closely with IT team members to improve troubleshooting skills and situation analysis.• Deployment of software across the network using PDQ deploy.• Configuring switches and routers.• Maintain and retrieve the data using Hybrid backup system (RM backup).• Provided solutions to operations issues for users and working closely via phone, email, live chat and web teleconference with end users.

Loughborough, England, United Kingdom

• Configuring, maintaining and repairing all systems, diagnosing and rectifying faults quickly, liaising with external suppliers, engineers and maintenance companies, maintaining office hardware including PCs, laptops, mobile devices, servers, printers and network, procure equipment and set up for new staff, providing desktop support to staff, Checking and updating system backups.• Basic working knowledge of networks, switches, DHCP/DNS, network cabling.• Configuring, maintaining and repairing the British Judo Care system, laptops and audio-visual hardware.• Administering procurement of British Judo Events IT equipment.• Managed the setup of new user accounts within the company and providing access to all relevant software, completing as instructed by management.

Luton, England, United Kingdom

• Provided technical assistance to customers on inbound telephone tech support calls.• Used remote access to perform troubleshooting when needed.• Walked customers through step-by-step process for troubleshooting hardware issues.• Assisted customers with anti-virus program installations and virus removals.• Used good problem-solving skills for troubleshooting problems.• Used great customer-service skills.

Master Of Science - Ms, Computer Science

Master'S Degree, Information Technology, Pass

Bachelor'S Degree, Mathematics And Statistics, Pass