As Disability Co-ordinator, my roles include:• Ensuring all disabled ticketing requests are met • Ensuring all disabled policies are reviewed every season and changes are made where needed• Managing a matchday Disabled Liaision Officer and ensuring disabled supporters have a great matchday experience • Providing training to all ticketing and retail staff to ensure all disabled supporters are given the best customer experience • Ensuring a smooth process for disabled supporters for when purchasing tickets • Managing both home and away supporter parking requests• Working closely with various departments across the organisation in improving facilities and processes currently in place for disabled supporters• Working closley with the Level Playing Field to ensure that we are meeting all Level Playing Field and EFL requirements • Taking part in disabled supporters forums 2 times a season• Help setting up events for disabled supporters• Ensuring that the maximum number of Ambulant/Wheelchair spaces are allocated for away fixtures• Working closely with disabled supporters and listening to any future ideas they may have in regards to ticketing• Managing an accessible coach for away fixtures and ensuring the right number of seats are sold and ensure it is run smoothly• Attening Level Playing Field events to increase my knowledge of how clubs should engage with disabled supportersSince undertaking the Disability Co-ordinator role, I was given the tasks of reviewing all the disabled policies in place at the organisation. I successfully managed to review the policies in place and managed to add new policies aswell as make changed to the policies. The organisation currently is meeting all requirements that are set from both the EFL and Level Playing Field. A working system is also in place for supporters for when they wish to purchase tickets.

Managing a successful ticketing team and ensuring that all targets are met with the best customer service given at all times.As Ticketing Manager my duties include:• Managing a team to ensure that all sales calls are answered• Managing a team to ensure that all supporter queries are answered correctly• Forecasting seasonal income and profits • Setting the pricing structure for both seasonal and match to match tickets• Setting individual and team targets for my department• Setting and overseeing call campaigns for my team• Overseeing the running of the box office and call centre• Assisting my team with anything they may be unsure on • Mentoring my team to help them improve in their duties • Ensuring all fixture and event sales are on sale in the time frame set• Ensuring that the Access Manager system is tested and in working order on matchdays • Provide reports to senior management and departments across the organisation • Reviewing all ticketing policies and ensuring that they are meeting requirements and also to make changes where needed• Ensuring all membership packs and season tickets are sent out in the time frame set• Ensuring all coach travel arrangements are in order for away fixture. This involves working closely with both the coach company and coach stewards • Working closely with all departments to encourage ticket sales and finding new ideas on how to attract new supporters • Ensuring that all away travel memberships are ready before the start of the season• Ensuring all ticketing requests are met* Managing all stadium tours• Working closely with the tour guide to discuss any changes that be needed to improve the tour experience• Managing the finance option available on seasonal tickets

• Management of all the ticketing operations such as ticketing systems and access control system at the designated venue• Supporting and advising the Ticketing Venue Manager with event day issues when they arise• Coordinate with the Rugby League World Cup 2021 project team onsite to ensure all ticketing requirements are met

• Overseeing the box office operations on event day at the designated venues• Mentoring and training all ticketing and access control volunteers on the event day• Managing all spectator ticketing issues as they arise at the venue and provide outstanding customer service• Liaising with key stakeholders from the Commonwealth Operations team leading up to the events to discuss seating manifests• Daily liaising with the Commonwealth Management team to ensure a successful event day for the Commonwealth and all spectators attending the events• Responsible for event day preparations and operations