Customer Success Manager
Metelegance
Dubai, United Arab Emirates
• Spearheaded sales initiatives, securing high-profile projects like Burj Khalifa, Dubai Mall, Chanel, Guerlain, and Tom Ford, each valued at multi-million Dirham range. Successfully expanded into the Indian market, acquiring major corporate clients such as Shapoorji Pallonji, IndiaBulls, Raheja, and Rustomjee, establishing a foothold for long-term growth.• Identified gaps in financial reporting and implemented a weekly reporting system, which optimized cash flow and improved operational efficiency. This enabled more accurate project budgeting, leading to smoother execution and timely client handovers.• Addressed sourcing challenges by establishing critical relationships with stainless steel suppliers and subcontractors. Secured credit facilities that increased project capacity and minimized cash constraints, enabling the company to scale operations and secure new high-value clients.• Managed key aspects of major projects like the Dubai Mall and the Burj Khalifa, ensuring on-time completion and quality handover. Served as the primary point of contact for prestigious clients, attending technical meetings with prominent architects, including Reza Kabul, to align on project expectations and deliver superior results.